Sr. Network Associate Job Listing at NRECA in Arlington, VA (Job ID R2024-586)

Description

Job Description

Join IT at NRECA where we are more than a team, we are a community. Guided by the core tenets of Simplicity, Security, Continuity, Transparency, and Flexibility, we strive to deliver business value through collaboration, ideation, and innovation. Become an integral part of a community driven to continuously improve our processes and transform how we work – in partnership with our colleagues and in service to our members.

Position Summary:

Our IT Service Management team's focus is operational excellence as we continue our journey from a reactive to a proactive posture.   We are looking for a technologist who has a keen sense of customer service and collaboration to join our NOC.  If you are an IT first responder who is an expert analyst, problem solver and troubleshooter, you are a prime candidate.  Join us and be a dedicated representative of NRECA's Service Excellence model by providing the highest level of support to our members, colleagues, and partners in your day-to-day interactions. Onsite in Arlington, VA on Wednesday, Thursday, Friday, and Saturday from 1:30pm-11:30pm
 

Essential Duties and Responsibilities:

Provides 1st level technical support for mainframe, server, software, and hardware while monitoring all environments for application and service health. 

·         Performs analysis on systems data (CPU performance, space availability, etc.) reports findings, and recommends improvements to senior engineer.

·         Diagnoses, resolves or escalates incidents.

·         Answers after hours help desk calls, assisting customers with software installations, password resets, and connectivity to NRECA network.

·         Monitors the NRECA mainframe and network production environments and resolves or escalates problems as necessary to on call IT personnel.

·         Verifies that all applicable production applications are available and production schedules/processes execute successfully on all platforms as required per documentation.

·         Creates and maintains detailed documentation of production schedules/jobs/processes for IT.

Formal Education Required:

High School/GED and/or Technical Diploma/Certificate
 

Experience and Certifications Required:

2+ years Operations experience in a multi-vendor data center desired.

2+ years proven experience with cross platform scheduling packages desired, such as Control M, JobTrac, CA Scheduler

Knowledge, Skills and Abilities Required (as demonstrated by prior work experience):

• Ability to provide service excellence by building relationships, being resourceful, responsive and respectful.
• Proven technical background of open system architectures preferred.
• Demonstrates excellent troubleshooting, analytical skills and problem-solving skills.
• Demonstrates initiative, is conscientious, and provides complete follow-through on all areas of responsibility.
• A commitment to learning with the ability to adapt to change.
• Demonstrates leadership skills and motivates and trains team members.
• Ability to communicate, both verbally and in writing, with a diverse membership, employees and/or vendors in a clear and precise manner.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement". 

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.