Description
Under immediate supervision, the Receptionist greets all clients and guests in a friendly and professional manner whether in person or by phone. Answer inquiries, direct/connect calls and provide general information regarding activities conducted at the company i.e. location of departments, offices and certain information concerning the employees within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Operate telephones to answer, screen and forward calls, provide information, take messages and schedule appointments.
- Greet clients/guests, determine nature and purpose of visit and direct or escort them to their specific destinations or notify appropriate ‘host' employee of guest's arrival.
- Perform administrative support tasks such as operating calculator or computers to work with various records, invoices, balance sheets and other documents.
- Hear and resolve any complaints from customers and the visiting public.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail or facsimile machine.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answer to questions from customers or members of the public.
- Provide information about the Company such as location of departments or offices, employees within the organization or services provided.
- Keep a current record of designated staff members' whereabouts.
- Keep work area and reception lobby tidy and presentable to the public.
- Other duties as assigned by department management.
QUALIFICATIONS
- Active Listening – Able to give full attention to what others are saying, understand the points being made, ask appropriate questions, and not interrupt at inappropriate times.
- Speaking – Able to talk to others to effectively convey information. Must speak clearly and distinctly.
- Reading – Able to understand written communication in work related documents.
- Writing – Able to effectively communicate in written form.
- English Language – A good understanding of basic grammar.
- Courtesy - Possess phone/office etiquette.
- Interpersonal – Aware of others' reactions and understand why they react as they do.
- Customer Service Orientation – Actively looks for ways to help people.
EDUCATION AND EXPERIENCE
- Minimum required: High School Diploma.
- Minimum required: 1 year of experience.
SYSTEMS AND TECHNOLOGY
- Knowledge of Microsoft Outlook and Microsoft Office Suite.
- Multi-line telephone.
- Standard office machines.
Apply on company website