IT Support Technician Job Listing at Tetra Tech in Maitland, FL (Job ID 43286)

Description

The Opportunity:

Tetra Tech is adding a part-time IT Support Technician to our Information Technology team on based in our Maitland, Florida office.   

Why Tetra Tech:

At Tetra Tech, we are Leading with Science to solve the world's most complex challenges.  Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world.  For over 50 years, we have been at the forefront of innovation and sustainability.  Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development.  Our work has improved more than 500 million lives around the world.

Your Impact:

Join Tetra Tech to make a real difference.  Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential – join us to advance your career while leaving a lasting legacy.

Your Role:

The IT Support Technician coordinates diagnoses and troubleshoots incoming employee calls from both local and remote users. S/He provides support services to employees with technical problems and information technology issues involving mobile device, desktop, laptop, or network services from field personnel. Provides timely resolution of problems or escalation on behalf of the field user to appropriate member of the support team. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users while adhering to IT standard operating procedures.

The ideal candidate should anticipate working 20 – 30 hours per week based on need.

·       Answers incoming Helpdesk calls from local and remote users and creates tickets to document issues.

·       Works with support team to proactively identify problems and facilitate resolutions.

·       Communicates the performed resolution of problems to users and solicits feedback.

·       Prioritizes Helpdesk tickets and documents issues/resolutions thoroughly in Help Desk software.

·       Troubleshoots mobile device and laptop issues for local and remote users.

·       Troubleshoots remote connectivity issues.

·       Assists with the deployment of workstations and laptops.

·       Assists with tracking IT assets.

·       Conduct activities in line with internal procedures, legislation, and industry standards.

·       Pursue continuous professional development and maintain a high degree of discipline knowledge and awareness.

·       Work in a safe manner at all times and report all health and safety incidents and concerns.

·       Additional duties as required.

Qualifications: 

·       AA/AS or equivalent experience in Information Technology or related field.

·       Experience with correcting hardware and software problems on mobile devices and laptops.

·       Strong understanding of basic networking fundamentals.

·       Helpdesk Support or related experience.

·       Typing skills (55 WPM or better).

·       Experience with mobile phone applications (iPhone and Android platforms).

·       Experience with Microsoft Windows 10 and Office 365/19.

·       Must have reliable personal transportation.

·       Strong verbal communication skills.

·       Ability to work independently with minimal day to day instructions.

·       Ability to work effectively in a team environment.

Work environment depending on assignment can be indoors or outdoors in extreme heat and humidity. While performing the duties of this job, the employee may be required to perform lifting tasks of up to 25 pounds for short durations. Duties of this job may involve standing and/or walking for extended periods of time. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.

Life at Tetra Tech:

The perks of working at Tetra Tech include:

·       Comprehensive and market-competitive benefits.

·       Merit-based financial rewards.

·       Flexibility and company-wide commitment to work/life balance.

·       Collaborative team atmosphere that values the contributions of all employees.

·       Learning and development opportunities for ongoing professional growth. 

About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in 550 locations around the world. Our reputation rests on the technical expertise and talent of more than 28,000 employees who are working together to provide smart, scalable solutions for challenging projects.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

Tetra Tech is proud to be an Equal Opportunity Employer.  Diversity, inclusion, and equity are among our core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military status, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We invite applications from all interested parties.

• Organization: 105 TDR