University of California Job - 31457913 | CareerArc
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Company: University of California
Location: San Francisco, CA
Career Level: Mid-Senior Level
Industries: Government, Nonprofit, Education


At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

UCSF Health's Department of Spiritual Care Services provides 24/7/365 spiritual and emotional support to adult and pediatric patients, their loved ones, and UCSF faculty, staff, and students at three clinical campuses (Parnassus Heights, Mission Bay, and Mount Zion).

Our department is one of the largest in the Western U.S. and has been an integral part of UCSF's service and teaching mission since the early 1960's.

Chaplains are trusted and valued members of interdisciplinary teams in both inpatient and outpatient contexts, and our CPE program is distinctive for its creative and wide-ranging approach to helping people learn the art of spiritual caregiving.

Job Summary

Involves the facilitation and nurturing of personal religious rituals and spiritual practices for patients, their families, staff, faculty, allied health students (as applicable), and other health care team members. As a member of the CPE Faculty, provides graduate level education for chaplain fellows, residents, and interns including curriculum building, complex on-call scheduling/management, 1:1 and small group supervision and education.

Provides spiritual care and emotional support, including exploration of issues that are of meaning and value and/or issues causing moral or spiritual distress to patients, their families, staff, and others. Serves as a bridge to patient's religious community or congregation and to appropriate clergy or religious/spiritual leaders. Offers education and fosters conversation and clarification on cultural, ethical, religious, and other topics/dynamics that can affect patient care, family interactions, and staff performance.

Includes 24/7 availability for consultation with team members and students, on a regular rotation, as well as periodic on-site on-call overnight shifts serving patients, families, and staff. Requires a high level of autonomy and ability to manage complexity and crisis situations involving patients, loved ones, staff, and students, navigating the breadth of complexity at Mission Bay, Mount Zion, and Parnassus.

Required Qualifications
  • Ordination or commissioning by one's faith group to serve as a religious leader and endorsement or official recognition by that faith group to function as a Chaplain
  • Certification as an Associate Certified Educator or Certified Educator with the Association for Clinical Pastoral Education (ACPE), Inc.
  • Bachelor's Degree in related area and / or equivalent experience / training
  • Master's Degree in Theology, Divinity, Religious Studies; or equivalent experience
  • Interpersonal skills to work collaboratively, coordinate and integrate with others throughout the organization; maintains cooperative working relationships with professional and administrative staff, peers, multidisciplinary team members, and management
  • Knowledge of the concepts, principles, best practices, and regulations involved in providing quality interfaith clinical pastoral care, as well as understanding of the role that spiritual care plays in both care coordination and clinical patient care
  • Knowledge of techniques of spiritual and behavioral counseling and skills to quickly evaluate complex or unusual cases and provide guidance within defined procedures and policies; demonstrated ability to solve problems and suggest solutions through critic
  • Demonstrated skills in employee supervision and HR administration. Leadership skills to motivate and inspire staff to improve spiritual services
  • Demonstrated ability to prioritize effectively to meet deadlines in a complex, challenging environment
  • Solid organizational and customer service skills to structure unit operations and lead assigned staff in an efficient and effective manner
  • Solid verbal and written communication skills to explain spiritual care concepts, actively listen, persuade, advise, and counsel
  • Ability to work with people of diverse ethnicities, lifestyles, spiritual and religious traditions, cultures, ages, and health conditions, as well as with similarly diverse colleagues on an interdisciplinary healthcare team
  • Ability to perform all commonly applicable functions in word processing and spreadsheet software; solid knowledge of organization's medical record application to troubleshoot issues and recommend improvements in convenience and efficiency
  • The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications
  • Certification by the Association of Professional Chaplains (APC), National Association of Catholic Chaplains (NACC), Neshama: the Association of Jewish Chaplains (NAJC), and / or the Canadian Association for Spiritual Care (CASC)
  • Knowledge of medical center, HR and UC policies and processes and the ability to ensure that spiritual care practices and operations are in compliance with them

  • Ordination or commissioning by one's faith group to serve as a religious leader and endorsement or official recognition by that faith group to function as a chaplain
  • Certification as an Associate Certified Educator or Certified Educator with the Association for Clinical Pastoral Education (ACPE), Inc.

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Health locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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