Patient Relations Assistant - Guest Services - F/T Days Job Listing at University of California in Irvine, CA (Job ID 66510)

Description

Job Description

UC Title: BLANK AST 2

Position Number: 41072575

Reports to: Manager, Guest Services

Working Title: Patient Relations Assistant

Cost Center: Patient Experience (428670) 

Bargaining Unit: Intl Brotherhood, Teamsters

FLSA: Nonexempt

Date Created: 3/18/2024

Job Code: 004723

Hours: 40

Shift: Not Applicable

FTE: 1

Position Summary: 

The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests.  Delivers a high level of customer service, creating a professional and positive first impression.  Provides visitor tracking as requested.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our: 

Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) and 

Benefits (https://careersucirvine.ttcportals.com/pages/benefits). 

Salary Range: 

Hourly Rate  Minimum   $23.67                  Midpoint     $28.60               Maximum       $33.52

Required Qualifications: 

Experience with Word and Excel

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Ability to make quick and sound decisions based on individual situations in order to meet customer needs

Must maintain a clean, well groomed, professional appearance at all times

Effectively responds to the emotional, distraught and/or difficult behavior of guests

Must be able to understand and apply behaviors that are sensitive to diversity of different cultures

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned

Must be available for occasional travel as needed

Preferred Qualifications: 

Bilingual in English and Spanish

Prior experience working in a customer service position, preferably in a hospital or clinic setting

Knowledge of medical terminology

Knowledge of University and medical center organizations, policies, procedures and forms

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php 

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. 

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.