Valley Bank Job - 49229191 | CareerArc
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Company: Valley Bank
Location: St. Petersburg, FL
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include but are not limited to:

  • Provide guidance and assistance to CSR's handling customer inquiries.
  • Provide coaching, mentoring in achieving sales goals and Mystery Shop Standards.
  • Daily monitoring of call volumes to determine adequate staffing needs to ensure service levels are being met.
  • Recommend schedule revisions and manage changes in schedules for staff to meet the needs of department.
  • Monitor daily workflows of CSR's and department to ensure the best customer service is available and is being managed efficiently.
  • Prepare of weekly payroll records, handle requests for time off.
  • Handle disciplinary actions necessary.
  • Handle customer inquiries and/or issues as necessary.


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