Arby's Job - 40236930 | CareerArc
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Company: Arby's
Location: Rothschild, WI
Career Level: Mid-Senior Level
Industries: restaurants

Description

POSITION TITLE:
Director of Operations/Sr. Director of Operations

REPORTS TO:
Divisional Vice President

FLSA STATUS:
Exempt

PURPOSE OF THE POSITION:

To help plan, organize and control the operations of a District by supporting Area Supervisors in the execution of their Top 5 and to grow the business in order to attain agreed upon goals and profits while exhibiting Arby's core values.

RESPONSIBILITIES:
(Top 5 should cover 80% of the important job functions)

  • Increase sales by visiting each restaurant at least two times per quarter (one unannounced) to communicate and maintain operations standards as measured by the Arby's Operations Review (AOR).
  • Recruit and hire Management to staff all restaurants and Area Supervisor positions with "A" players, as well as to maintain a bench for future growth.
  • Develop Certified Training Restaurants, insure the execution of DFW and fulfill the DO role in training. Own the integrity of the training process.
  • Drive the Numbers - Teach, coach, and motivate the team to hit sales and profit goals. Exceed AOP TCI.
  • Insure all marketing plans are communicated and executed on time, including product training and that accurate forecasting builds repeat customer visits.
  • (other important duties/responsibilities)

  • Maintain an excellent working knowledge and a high level of expertise in systems, standards, procedures as well as all phases of operations, including BOS.
  • Deliver complete STP training to all new Area Supervisors and provide them with the tools and resources to excel in their roles.
  • Lead, supervise, evaluate and motivate Area Supervisors to perform to their highest possible level of ability.
  • Review the performance of each Area Supervisor at least semi-annually and review all management appraisals with the Area Supervisor on a semi-annual basis.
  • Monitor salaries of all district management personnel on an annual basis and make recommendations for adjustments when necessary.
  • Insure the maintenance of all facilities and equipment. Approve all vendors and maintain the District approved vendor listing.
  • Prepare, with the participation of the Area Supervisors and General Managers, an annual forecast by period, prior to the beginning of each year, of sales and profits.
  • Review income statements, management bench report, performance standards and progress toward goals with the Region President/Vice-President of Operations each period. Take action to solve problems as necessary.
  • Communicate openly and honestly through transparency with subordinates, superiors and all others about plans, progress and opportunities.
  • Become involved with local community business leaders by participating in community activities and functions.
  • Maintain contact with Human Resources to resolve issues quickly.
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
  • EDUCATION QUALIFICATION:

    Required Minimum: High School Diploma

    Preferred: Bachelor's Degree

    EXPERIENCE QUALIFICATION:

    Required Minimum: 8 years restaurant management experience with 4 years at Area Supervisor level and above.

    Preferred: 10 years restaurant management experience with 6 years in QSR at Area Supervisor level and above.

    Additional Criteria - Sr. Director of Operations:

    Must be in position as Director of Operations for minimum of 3 years.


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