Director of Operations/Sr. Director of Operations
Divisional Vice President
PURPOSE OF THE POSITION:
To help plan, organize and control the operations of a District by supporting Area Supervisors in the execution of their Top 5 and to grow the business in order to attain agreed upon goals and profits while exhibiting Arby's core values.
RESPONSIBILITIES:Increase sales by visiting each restaurant at least two times per quarter (one unannounced) to communicate and maintain operations standards as measured by the Arby's Operations Review (AOR). Recruit and hire Management to staff all restaurants and Area Supervisor positions with "A" players, as well as to maintain a bench for future growth.Develop Certified Training Restaurants, insure the execution of DFW and fulfill the DO role in training. Own the integrity of the training process.Drive the Numbers - Teach, coach, and motivate the team to hit sales and profit goals. Exceed AOP TCI.Insure all marketing plans are communicated and executed on time, including product training and that accurate forecasting builds repeat customer visits.
(Top 5 should cover 80% of the important job functions)
(other important duties/responsibilities)Maintain an excellent working knowledge and a high level of expertise in systems, standards, procedures as well as all phases of operations, including BOS.Deliver complete STP training to all new Area Supervisors and provide them with the tools and resources to excel in their roles.Lead, supervise, evaluate and motivate Area Supervisors to perform to their highest possible level of ability.Review the performance of each Area Supervisor at least semi-annually and review all management appraisals with the Area Supervisor on a semi-annual basis.Monitor salaries of all district management personnel on an annual basis and make recommendations for adjustments when necessary.Insure the maintenance of all facilities and equipment. Approve all vendors and maintain the District approved vendor listing.Prepare, with the participation of the Area Supervisors and General Managers, an annual forecast by period, prior to the beginning of each year, of sales and profits.Review income statements, management bench report, performance standards and progress toward goals with the Region President/Vice-President of Operations each period. Take action to solve problems as necessary.Communicate openly and honestly through transparency with subordinates, superiors and all others about plans, progress and opportunities.Become involved with local community business leaders by participating in community activities and functions.Maintain contact with Human Resources to resolve issues quickly.Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
Required Minimum: High School Diploma
Preferred: Bachelor's Degree
Required Minimum: 8 years restaurant management experience with 4 years at Area Supervisor level and above.
Preferred: 10 years restaurant management experience with 6 years in QSR at Area Supervisor level and above.
Additional Criteria - Sr. Director of Operations:
Must be in position as Director of Operations for minimum of 3 years.
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