Arizona Grand Resort & Spa Job - 31171023 | CareerArc
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Company: Arizona Grand Resort & Spa
Location: Phoenix, AZ
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure

Description

Summary of Position:

The Banquet Captain is responsible for handling all aspects of food and beverage functions including pre-planning, supervision of staff during set-up, service and breakdown and administrative duties.

Essential Functions:

  • Plan daily and weekly banquet functions.
  • Coordinate interaction with other departments and clients.
  • Supervise staff to include set-up and breakdown.
  • Administer duties to include banquet check preparation, disciplinary documentation, functions review sheets and labor forecasts
  • Coordinate successful timing of events according to the guest needs and overall Arizona Grand Resort standards
  • Train new team members
  • Attend all required meetings
  • Supervise maintenance of ballroom
  • Other tasks as assigned by manager

Qualifications:

Education: High School Diploma or equivalent preferred.

Experience: 2 years of banquet supervisory experience required.

Certificates or Licenses: Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

  • Knowledge of and ability to abide by and enforce Maricopa County Health Food regulations and state, federal and corporate liquor regulations.
  • Ability to perform all of the basic functions of the banquet server
  • Extensive knowledge of food an beverage preparations, service standards, guest relations, and general etiquette
  • Ability to move in tight quarters effectively and quickly to monitor and supervise line staff
  • Ability to make quick and accurate decisions
  • Ability to listen, effectively accomplish task, and speak clearly.
  • Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language sufficient to understand menus, knows ingredients in food prepared, and to communicate with guests and service team.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)


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