Aultman Health Foundation Job - 31782795 | CareerArc
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Company: Aultman Health Foundation
Location: Canton, OH
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

Telecommunications Answering Department

Call Center Representative Job Description

Department Responsibility:

  • Manages high volumes of inbound and outbound calls in an accurate and timely manner
  • Follows call center scripts when handling different topics and clients
  • Identifies customer needs, clarifies information, researches issue and provides solutions while dispatching the calls accordingly
  • Directs callers to extensions quickly and accurately
  • Provides necessary patient information while following HIPAA guidelines
  • Provides paging, texting, emailing and faxing to departments, personnel and physicians
  • Tracks on-call schedules for physicians and departments
  • Takes detailed messages including but not limited to:
      • Appointment cancellations
      • Physician messages
      • Patient information calls
      • Hospital information calls
      • Physician Consult requests
  • Pages emergency procedures through pagers, cellular and overhead paging system, including but not limited to:
      • Code Blue
      • Code Pink
      • OB Stat Team
      • Rapid Response
      • Trauma Alert
      • Stroke Alert
      • Sepsis Alert
      • Stemi Alert
      • Open Heart Team paging

Hours and Days of Operation:

  • The department operates 24 hours/day, 365 days/year
  • Staggered shifts scheduled according to call volume
  • Weekend and holiday rotations apply

Specific Requirements, Experience or Qualifications:

  • Excellent communication skills
  • Customer service friendly attitude
  • Good typing skills
  • Ability to work individually and part of team
  • Ability to work in high volume, stressful situations
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to problem solve
  • Familiarity with Microsoft Office including Outlook, Word and Excel programs
  • Ten-week training program scheduled at full-time hours for all new employees until training is complete
  • Type of team member: non-medical; clerical
  • High school diploma or GED preferred


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