Assist with an implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. Implement application solutions based on conceptual design requirements. Perform in the areas of administration, development, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform.
PRIMARY JOB RESPONSIBILITIES: Configure and customize the ServiceNow system, including workflows. Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow. Receive specifications from the IT ServiceNow Manager and deliver a product and release that meets the needs presented. Load, manipulate, and maintain data between ServiceNow and other systems, develop test plans and deployment for ServiceNow implementation, and perform system and integration testing with sample and live data. Perform installation and testing of vendor-provided updates and new releases Communicate ServiceNow process, operations and capability information to all levels of management effectively Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming and maintenance Other duties as needed or required.
Typical Education & Experience
Typically a Bachelor's Degree and 6 years work experience or equivalent experience
Required Skills and Education
+ Bachelor's degree or equivalent in Computer Science or related field.
+ 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
+ Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management.
Preferred Skills and Education
Microsoft O365 cloud instances
SCCM package deployment and reporting
Experience reading Bigfix reports and help with remediation efforts
About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.
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