At Banner Health, we understand that talented health care professionals appreciate having options. We are proud to offer our more than 50,000 employees many career and lifestyle choices throughout our network of facilities. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our employees.
Bring your experience and high energy as a Customer Experience Representative and join Banner's premier most northern health center. This center has an upscale Scottsdale design with includes covered parking, a gym next door, and amenities for staff and patients. Our Desert Ridge location is a diverse product facility, and has a diverse product line for patients from birth and beyond.
Our Extended Hours Clinic has engaged staff that fosters an inclusive staffing model that allows staff to give input at meetings on how they move the facility forward. The leaders are very big on guiding the staff to operate the clinic successfully so they can grow and learn. Employees at this clinic have a sense of belonging, and the provider group is very engaged and communicate well with their clinic team. The leadership team offers a tremendous amount of feedback, and incentives to make work funs and engage everyone. Our Customer Experinece Reps also have experience with prior authorizations, checking patinets in/out, collecting co-pays, insurance verifications, and scheduling, and educating our patients and working hand in hand with our customer contact center to ensure seamless communication for our customers and their scheduling need. Our customers and staff at Banner Health Center Greenway say we are the practice with a “family feel”.
Monday - Saturday: Could start as early as 6:30am and work as late as 7:00pm. Rotating Saturdays from 8:00- 1:00pm
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
About Banner Medical Group
At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Loveland, Colo. and Torrington, Wyo., to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.
About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
This position is located in a medical clinic or physicians practice and coordinates a smooth patient flow process by answering phones, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position conducts registration and obtains financial reimbursement for all patients accessing service at clinics and physician practices. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. And resolving issues as they arise to promote point of service decisions.
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience and customer service skills as normally acquired over one or more years of related work experience. Requires the ability to build familiarity with medical terminology and an understanding of all common insurance and payor types. Accurate and efficient keyboarding skills, and the ability to work effectively with common office software are required. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation to effectively interact with a wide range of audiences. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills.
Previous medical, financial services and/or customer service work experience preferred.
Additional related education and/or experience preferred.
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