Director Transitions – GSS Job Listing at Brinks in United States of America (Job ID R44733)

Description

Pay Range:

​(Minimum to mid pay range specific to NY, CA, CO, WA)

Brinks Texas License #C00550

#LI-Remote

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Title

Job Description

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

At Brink's we believe that diverse teams drive success, and as such we foster an inclusive culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging so all employees feel respected, safe and valued, and we provide equal opportunity to participate and grow.

The Director, Transitions reports to the Vice President and Head of Global Shared Services and is part of our Global Center of Excellence responsible for managing the effective transition of activities to our service delivery model and regional service hubs around the world; working with the regions to validate savings; ensuring delivery stability and readiness; and owning the continuity of our global centers including the implementation of standard methodologies and support. 

KEY RESPONSIBILITIES

• Lead the accurate and timely design, build, execution, quality assurance and delivery of new migrations to our regional SSC's.
• Work with the Site Directors, process managers, and GPO's to identify other initiatives that will support the Global Shared Services annual plan and strategic direction.
• Capture new opportunities and measure ongoing value generation achieved from improved service, increase capacity/productivity, reduced error rate, incremental savings, improved controls.
• Own and direct our transition project cadence to ensure success including process design, knowledge transfer, ramp up, quality assurance, and service management.  In all cases, work with the respective process owner on these steps in the project cadence.
• Distribute regular dashboard updates on project status.
• Work with the Head of GSS to align on the delivery model for validating new opportunities and where to place work activities.
• Present ideas for subsequent consolidation or migration of certain activities within our global delivery network.
• Drive change management across our delivery centers and project teams as we transition services.
• Ensuring sustainability of our delivery by identifying potential operating risks and working with the appropriate GSS team to mitigate.
• Provide assurance across the GSS organization when it comes to change management discipline including project scope/coverage, validation, and stabilization/hypercare
• Address operational or communication issues during the projects to ensure on-time execution and service.
• Support GSS in ensuring one standard across our delivery centers for performance management.
• Support GSS in ensuring one standard across our delivery centers for learning & development platform and courses.
• Ensuring sustainability of our delivery by identifying potential risks and working with our continuous improvement team and site directors to mitigate.
• Own the integration of our global SDM playbook to ensure all centers have the same level of support and are driving the same performance culture, disciplines, and methodologies.
• Ensuring our teams across our centers have the tools they need to succeed.
• Promoting a collaborative work environment by providing strategic and balanced oversight, proactively sharing GBS industry insights, knowledge, and experience.
• Instill a culture of innovation to enhance efficiency and save costs across our global processes
• Promote a mindset of end-to-end process engagement and leadership that will lead to downstream efficiencies. 
• Work with other managers and individual contributors to maintain a culture of trust and understanding shared services capability focus and operational excellence.
• Support Assistant Corporate Controller & Head of Global Shared Services on special projects and analysis across processes and centers.

REQUIRED EXPERIENCE

• Bachelor's Degree or equivalent in Accounting / Finance / Business Administration required.
• Familiar with a wide range of project management and/or process methodologies.
• Experience in leading shared services integrations is a plus.
• 5 or more years' experience in organizational change management with a track record of leading successful change management projects.
• At least 5 years of progressive experience in the respective process area required; preferably in a shared service environment
• Significant experience and use of relevant systems and technology in the respective process area is a plus
• Experience with process mapping and process redesign tools
• Strong analytical skills, collecting and analyzing data, evaluating information and systems, and drawing logical conclusions
• Strong consultative and problem-solving skills
• Knowledge of financial regulations, policies, practices, and accounting principles
• Business process automation and leading technologies
• Finance ERP and relevant technology/systems for respective process area
• Finance and accounting controls environment
• Highly proficient in Microsoft Office, especially in Excel and PowerPoint.
• Strong interpersonal and communication skills with track record of superior customer service
• Excellent verbal and written communications, including active listening skills, verbal presentation skills and skills in presenting findings and recommendations

Ability to:

• Drive change across various stakeholder groups
• Develop and communicate performance for respective process area
• Identify innovative process improvement initiatives
• Analyze, problem solve, and drive decision-making
• Build effective internal customer relationships
• Communicate effectively with all levels of management
• Deliver measurable impact through process standardization and optimization
• Design and develop process maps and procedures
• Work under pressure and manage multiple projects at once across various functions
• Support audit and SOX compliance activities (as needed)
• Maintain positive relationships with end users and other internal constituents

Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.
 

Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter. 

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.