Project Coordinator II Job Listing at Brinks in Coppell, TX (Job ID R45902)

Description

Brinks Texas License #C00550

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Title

Job Description

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

At Brink's we believe that diverse teams drive success, and as such we foster an inclusive culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging so all employees feel respected, safe and valued, and we provide equal opportunity to participate and grow.

Overview:

Seeking a collaborative and detail-oriented Customer Project Coordinator to work closely with our customer onboarding teams to ensure customers are able to deploy our new products seamlessly.

Responsibilities:

• Support customers through deployment and onboarding of our new product offerings
• Manage day to day onboarding tasks, which include placing orders, aligning installation timing, ensuring system provisioning occurs, and providing training materials
• Serve as customer support during first two weeks of go live
  • track issues, collaborate with others to resolve,
  • answer questions from customers as needed
  • track transactions and metrics to ensure successful deployment
• Transition to support organization at end of hypercare
• Provide weekly reporting on health of customer accounts, and escalate issues as needed
• Provide feedback and ideas to leadership to enable continues improvement
• Be confident, articulate, and sensitive to the needs of customers and internal partners

Qualifications:

• Excellent written and verbal communication skills
• Ability to multi-task, set priorities, juggle multiple projects, and handle interruptions
• Highly organized and detail-oriented
• Desire to be of service and provide training or solutions to others, with prior customer service experience a plus

Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.
 

Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter. 

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.