Cache Club Representatives welcome and assist guests with club enrollment. Representatives promote the value and details of club membership, provide information about Cache Creek Casino Resort's amenities, marketed offers and earned rewards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide outstanding guest service to all internal and external guests by following the Casino's R.I.C.H. core values (Respect, Integrity, Commitment and Humility).
Communicate and stay up-to-date with changing resort promotions, retail, hotel, golf, spa, restaurant hours and entertainment.
Ensure all guest information is entered correctly in database while following department policies.
Perform a variety of different duties depending on area scheduled, including the Cache Club Desk, bus arrival and departures, Kiosk locations, Promotions Area and Casino Floor. Multiple duties will be performed such as, but not limited to Card issuance and reprints, guest information, checking in buses, kiosk assistance and minor maintenance, mobile sign-ups and reprints, and stocking and distribution of Marketed giveaways.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of education and experience. Must have basic computer and keyboarding skills.
Must be at least 21 years of age.
Ability to read and interpret general business periodicals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
Ability to calculate figures and amounts, and apply concepts of basic math.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed to second hand tobacco smoke. The employee is frequently exposed to moving mechanical parts and vibration. The noise level in the work environment is usually loud.
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