Description
Overview
The Technical Program Manager, Personalization will thoughtfully guide products from concept to launch by connecting the technical and business worlds. You'll own the personalization initiatives across our North American and European business, breaking down complex problems into the experiential building blocks of massively scalable features.
Who you are
You're a builder at heart with strong technical knowledge, is process-oriented, analytical, and can get things done. In every challenge, you can find a solution.
- You build great products. In a role that demands both business and technical acumen, you independently work through ambiguity to drive prioritization of opportunities. You ground your decisions in the data and know where to focus your efforts.
- You build for the future. When setting direction for the short-term, you weigh the long-term impact of your roadmap across a complex, global organization. You can communicate how our work today will impact our digital maturity in the years to come.
What you will do
Thoughtfully serve as the voice of the end user while driving the technical development and release of new personalization experiences.
- Liaison for all development teams and contracts to remove roadblocks and ensure program progress.
- Work closely with the Director of Loyalty Technology and Solution Architects to manage the software development lifecycle from requirement intake to deployment.
- Work cross-functionally with loyalty, personalization, and marketing stakeholders to write detailed front-end and back-end feature requirements, serving as the on-site experience SME during backlog refinement with design, architecture, and development teams.
- Collaborate closely with product owners and managers to maintain the personalization experience roadmap and prioritize incoming scope requests while communicating timelines and guiding expectations across stakeholder teams.
- Coordinate with product managers and architects across Customer Experience, Digital Products, Payments, and Retail Systems teams to align backlogs, document key design decisions, and direct UAT testing activities ahead of feature releases.
- Lead SAFe agile ceremonies with a global team of in-house and vendor partners.
- Ensure all testing environments and ready and stable, provide technical input for go/no-go criteria, and manage production code releases.
- Collaborate closely with the data & analytics teams to define, measure, and report on the key performance indicators of feature performance, customer experience impact, and business value.
What you need
We want you to join our team! Here's what we're looking for.
- 4+ years of product management experience building consumer-facing products.
- Deep understanding of marketing technologies, including integration architecture.
- Professional background or bachelor's degree in computer science, computer engineering, marketing, or a closely related field or equivalent experience.
- Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas.
- Demonstrated ability to communicate complex technical information in a condensed manner to a wide range of audiences, verbally and in writing.
- Ability to work effectively with remote teams, comfortable managing communications across multiple channels (email, Slack, Teams, etc.) and geographies to get people aligned and get things done.
- Excellent written and oral communication skills in English.
- Advanced knowledge of agile development methodologies.
- Strong technical testing and release management experience.
- Experience working with agile planning tools (e.g. JIRA, Confluence, Miro).
- Experience leading development teams in a scaled scrum/agile environment.
- Experience with cloud architecture and programming languages.
What's in it for you
Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer:
- Competitive Salary plus annual bonus payment.
- Complete benefits packages (medical, dental, 401k, employee stock plan, etc.).
- People Perks which allows for great discounts on food and fuel.
- Work for a leading, innovative, and growing company in convenience stores operations.
- Fortune 500 company and a 2-time Gallup Exceptional Workplace Award Winner.
- Tuition reimbursement of $5,000 per year.
- Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.
- Major offices in Charlotte, NC and Tempe, AZ. For the right candidate, remote work is an option.
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The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
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