Performance Optimization Senior Manager Job Listing at City National Bank in Los Angeles, CA (Job ID 8760)

Description

PERFORMANCE OPTIMIZATION MANAGER

 

WHAT IS THE OPPORTUNITY?  

The Senior Manager of Performance Optimization will work alongside the Head of Performance Optimization to identify and deliver strategic programs to resolve critical issues and deliver long-term improvements to the bank's performance. This individual will:

 

• Participate in the identification and assessment of both strategic and tactical bank initiatives that are high-impact, high-priority, or high-risk with the goal of accelerating the bank's performance, achievement of critical strategic objectives, resolving complex problems, and preparing the organization for future success.
• Lead the charge to clearly identify desired outcomes, conduct in-depth root cause analysis, develop and implement solutions that create sustainability and accelerate bank capabilities.
• Collaborate closely with RBC CUSO and RBC Canada on strategy alignment and the creation of solutions focused on the long-term success of the enterprise and the bank, as appropriate.
• Work in collaboration with other executives, divisions, and functions to establish cross-function teams to solve important and complex problems quickly and sustainably

 

The Senior Manager of Performance Optimization will work on projects of high importance across CNB. The role will focus on ensuring that the appropriate issues are identified and analyzed in order to deliver sustainable solutions and support the success of the bank.

  What you will do

• Focuses on identifying critical areas of improvement within the bank, developing a comprehensive understanding of the root cause of critical problems; assembling a cross-functional team, as necessary; collaborating with leadership to understand and assess potential solutions; and designing and implementing sustainable solutions. 
• Identifies areas for improvement across the bank, and through this will influence future strategic initiatives and priorities and share key learnings for sustainable improvements.
• Actively involved with identifying and assisting in the execution of projects, including but not limited to projects related to reducing risk and cost, driving cost or process efficiencies, supporting business and profitability growth, enhancing customer experience, increasing revenue, and identifying opportunities within CNB and RBC CUSO for process alignment, enhancement and simplification.
• Plays a lead role in understanding and designing solutions to the most critical issues facing CNB.
• Uses advanced logic to make highly complex judgements with a material impact at enterprise-level.
• Drives improvement initiatives that have a material impact on CNB's results.
• Uses proactive, consultative and critical thinking skills to identify needs and opportunities for product/service enhancements based on CNB strategic objectives and RBC CUSO enhancement initiatives.
• Influences executive management to identify and prioritize potential enhancement opportunities for CNB to leverage and/or integrate with RBC CUSO capabilities, aligned with strategic objectives.
• Consults & influences the ELT on key strategic decisions and execution of solutions to special projects.
• Complies fully with all procedures as well as all regulatory requirements. Completes all required training.
• Identifies, leads and completes special projects as necessary.
• Provides leadership to a team of people managers and individual contributors. Responsible for hiring, counseling, termination, coaching on performance and development, and pay actions.

Must-Have*

• Bachelor's Degree or equivalent experience
• Minimum 10 years of experience in the financial services industry, either in-house or as third-party service provider (e.g., consultant or lawyer)
• Minimum 10 years of people leadership experience
• Minimum 10 years experience managing large scale projects from inception through to completion

Skills and Knowledge

• Exposure to strategy, transformation and consulting projects
• Comfortable working autonomously in a fast paced environment with information evolving over time
• Demonstrated sound judgement and decision making
• Uses advanced logic to make highly complex judgements with a material impact at the firm level.
• Ability to assess current state, analyze gaps between current and desired future state, and create a detailed implementation strategy to achieve future state.
• Ability to gather, arrange, compile, interpret, analyze, summarize and evaluate information and data to identify enhancement opportunities and formulate conclusions and recommended actions.
• Authoritative knowledge and deep understanding of the banking industry and the competitive environment.
• Familiarity with US bank regulations, risk management and operations.
• Extensive knowledge of the practices and regulations that govern the banking industry and the implications of federal, state and local regulations.
• Superior critical thinking, problem-solving and analysis skills.
• Understanding of market segments, business models, customers and competitors; and/or proven ability to learn new markets/businesses very quickly.
• Extensive understanding of the principles and practices associated with the analysis of business operations.
• Understanding of complex compliance and risk programs for the financial services sector.
• Exceptional data-driven problem solving and creativity.
• Knowledgeable of industry issues and competitive products/services; and/or proven ability to learn new products/services quickly.
• Ability to influence key stakeholders.
• Ability to execute on solutions within a matrixed function organization.
• Higher order analytical skills – analyze, synthesize and interpret divergent input.
• Excellent communication skills and executive presence.
• Ability to work collaboratively across a matrixed functional organization.
• Ability to set priorities, objectives and goals.
• Advanced problem-solving skills, with exceptional attention to detail

Compensation Starting base salary: $157,943 - $293,299 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

 

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

 

ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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