Community Services Worker - Crime and Trauma-Informed Support Services (CTSS) Coordinator Job Listing at City of Edmonton in Edmonton, AB (Job ID 49574)

Description

**This posting is for six (6) full-time permanent term positions ending on or before March 31, 2027**

The Crime and Trauma-Informed Support Services Unit (CTSS) requires six (6) self-motivated team players with strong interpersonal and communication skills and proven ability to apply trauma-informed principles while supporting victims of crime and trauma. Responsibilities of these positions include:

• Provide support and referral for victims of crime and other trauma.
• Conduct client centered needs assessments, case conferences and provide ongoing client support as required from the time of referral until file resolution in court.
• Work collaboratively with CTSS Volunteer Advocates to provide support to victims of crime and trauma.
• Identify gaps in service and work with a diverse group of community members to develop and implement effective strategies to mitigate these gaps.
• Work collaboratively with other EPS Units along with other CTSS Coordinators to ensure the community receives a high level of service.
• Build and strengthen relationships to earn legitimacy and increased community awareness of the victim supports and resources available municipally, provincially, and federally.
• Act as a liaison between CTSS, the EPS, community partners and other Law Enforcement Agencies.
• Prepare statistical reports, drafts/update policy, report on program outputs and other related duties as required.
• Develop and maintain strong stakeholder partnerships and identify appropriate community resources relevant to the client's served.

Unique to this posting, at the discretion of unit leadership and in concert with evolving organizational and community needs, specialized portfolios may be assigned to CTSS coordinators hired into this role. Additional portfolios may be developed during this employment term however at the time of posting, two specialized portfolios are being sought: 

• One (1) position for an Indigenous Communities Coordinator (provide culturally relevant support and referrals to Indigenous victims of crime and trauma).
• One (1) position for a Family Liaison Coordinator (support the families of Homicide victims- working directly alongside EPS Homicide Section).  
• Four (4) positions as Generalist Coordinators (supporting a wide range of crime types and situations involving trauma).
• All applicants will be considered for the generalist role however if interested in either the Indigenous Communities and/or Family Liaison Coordinator portfolios, please reference this in your application and speak to all of the qualifications below, as well as role specific qualifications.