Cognizant Job - 31281098 | CareerArc
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Company: Cognizant
Location: Phoenix, AZ
Career Level: Associate
Industries: Technology, Software, IT, Electronics


Cognizant is hiring for Service desk Analyst.

Job description:

Answer all calls offered to Service Desk queues and responsible for managing the ticket queues

Intimate the Shift lead/ L2 whenever there is an upward trend in calls

Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation

Update the trackers and details required for Shift Handover

Adherence to schedules and report to Shift leads in case of any misses

Resolve incoming client calls based on departmental goals

Provide detailed documentation in call logging system

Take ownership and responsibility for problems for client's technical issues

Increase knowledge base by passing new issue resolution information to Service Desk's Knowledge Administrator through the established Missing Knowledge process

Maintain a high level of Quality Customer Service

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Dec 21 2019

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

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