Comerica Bank Job - 35397284 | CareerArc
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Company: Comerica Bank
Location: Auburn Hills, MI
Career Level: Entry Level
Industries: Banking, Insurance, Financial Services

Description

Call Center Agent
Comerica Oaktec Building (Free Parking)
Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday
Various shifts available within the hours of operation

What we can offer you

  • Competitive compensation starting at $16.50
  • Shift differentials, language premiums and employee incentives
  • Flexible schedules
  • Paid Time Off (PTO)
  • Paid Holidays for Full Time Employees as well as Part Time individuals
  • Health, Dental, Vision and Life Insurance
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • The opportunity for career advancement
A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.

Position Responsibilities:
  • Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.
  • Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
  • Assist customers with basic web banking functions, such as unlocking and resetting passwords.
  • Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.
  • Meet or exceed individual productivity and quality assurance objectives.
  • Able to effectively collaborate within and across teams and departments.
  • Use problem solving tactics to analyze and troubleshoot customer challenges.


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