Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* Our Customer Success and Growth Organization is at the heart of our customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborate and agile environment. *This position will be hybrid with anticipated in office days Tuesday, Wednesday and Thursday. Candidates will be within a reasonable commuting distance to one of the following CVS HUBS: Woonsocket, RI., Hartford, CT, Wellesley, MA., New York, NY or Chicago, IL* At CVS Health, we're reinventing our front store to be the front door to healthcare. For millions of Americans, that journey begins with one of our 9,700+ retail stores, and we want to help each of our customers take the next step in their healthcare journey. To help us achieve this goal, we are looking for innovative marketing, customer experience, and service design leaders who think big and push boundaries to drive results, for the customer, and for the business. As the Manager, Store Experience, you will play a critical role as we continuously evolve and elevate the in-store experience to make CVS stores into our customers' first choice for their health and wellness needs, and a place they want to shop, learn, and discover how to take the next best step on their health journeys. You will be part of a team responsible for creating, implementing, executing, and testing the effectiveness of optimized and new physical front store experiences. Including but not limited to, checkout experience and modern fulfillment (buy online pick up in store); designed to help CVS customers more easily shop our stores and make confident choices for their health. *Primary Roles and Responsibilities:* · Lead the creative development process, including writing strong creative briefs and providing feedback that results in impactful creative that delivers upon our experience objectives · Coordinate the printing, shipping, and execution of signage, including partnering with Print Procurement, completing print request forms, quote reviews, documentation, and submission for POs, checklist development, inventory management and signage re-prints. As well as Store Operations on store communications and workload tasks. · In partnership with Sr. Manager, manage and implement retail experience strategies for our front store, focused on checkout and modern fulfillment experiences rooted in consumer insights with a ‘test and learn' mentality to validate hypotheses as to how we might solve our customers' needs and improve their journey in our stores. · Manage annual checkout messaging prioritization across various customer and colleague touchpoints within the holistic checkout experience to drive relevance, simplicity, and business focus · Identify and interpret customer insights to further define customer experience pain points and gaps, which will be used to inform and adjust our strategies · Develop comprehensive project plans for experiences and ensure tasks and deliverables are on time, keeping your Sr. Manager informed regularly on progress and roadblocks · Track and manage all budget details for projects; submit proper documentation to Finance for each project and print job and manage monthly expense forecasts. Establish and maintain strong collaborative relationships with key internal stakeholders, such as Insights and Analytics, Front Store and Pharmacy Marketing, Creative and Experience Design, Delivery Management, Operations, Construction, A&E, Legal, and Finance; and external creative agencies *Required Qualifications* · 5 years of marketing or store experience strategy with a strong foundation of business and consumer understanding · Ability to work hybrid, coming into the office 3 days a week (Tuesday - Thursday) or as determined by company policy. *Preferred Qualifications* · Experience working in corporate retail with a focus on the store and/or customer experience; related store format experience is a plus · Highly motivated, self-starter who can thrive in a demanding, performance-driven environment and make thoughtful decisions even when time-bound · Ability to problem solve by identifying and removing barriers while maintaining a positive and collaborative attitude · Proven track record of working collaboratively with internal and external business partners to deliver positive ROI · Intellectual curiosity and rigorous analytical experience; ability to take and transform data into actionable insights · Excellent communication skills that can be effectively articulated in both written and oral forms across a diverse audience base, including senior leaders · Strong PC knowledge including Microsoft Word, Excel, and PowerPoint *Education* Bachelor's degree in Marketing, Business, or related. *Pay Range* The typical pay range for this role is: $63,300.00 - $152,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 05/13/2024
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