Senior Manager Application Development Job Listing at CVS Health in Buffalo Grove, IL (Job ID R0192245)

Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.   Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. *Position Summary* CVS is recruiting for a strong technical lead/application architect for contact center application development.   This individual will be the most technical and senior resource on the Contact Center application engineering team.  This “hands-on” individual will influence and provide technology strategy, direction, management, and support for the engineering team. *Responsibilities* * Architecting, designing, building, and supporting complex contact center applications that integrate with the different contact center solutions within CVS including, Cisco, Avaya, Five9, Verint, Nice IEX. * Leading and growing a team of less-experienced engineers * Staying current with technology trends to effectively manage product portfolio in support of business needs * Collaborating and driving effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery *Required Qualifications:* * 8+ years of professional IT experience in dynamic roles * 5+ years designing, leading, and implementing technology projects * 5+ years experience and track record in application programming and website development * 5+ years designing, leading, and implementing technology projects. * 5+ years professional Java experience * 2+ experience working in an Agile environment * Ability to coach less experienced resources * Deep understanding of several of the following languages: Java, Python, JavaScript, Perl, or PHP * Deep understanding of Git, Jenkins * Deep understanding of Linux, Windows, VMware * Deep understanding of Azure and GCP * A sound understanding of HTTP and REST-style web services is required * Out of the box problem solving skills, willingness to learn/experiment with new technologies, and build protypes/POCs * A sound understanding of HTTP and REST-style web services is required. * Proven Experience with leading complex contact center projects and converting business problems to technical design * Experience working in an Agile team * Must have excellent verbal and writing communication skills to communicate at all levels of the organization *Preferred Qualifications:* * Strong experience and project implementation on contact center technology * Experience working in Contact Center technology for large scale call centers. * Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya   * Experience in automation, DevOps, and associated build /deployment CI/CD pipelines * 3+ years experience with data architecture concepts and governance, including acting as a design authority for information and data within projects *Education:* Bachelor's degree in Computer Science, Information technology or Electronics/ Communication Engineering or (HS diploma + 10 years relevant experience) *Pay Range* The typical pay range for this role is: $124,372.50 - $247,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company's equity award program.    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.    For more detailed information on available benefits, please visit [jobs.CVSHealth.com/benefits](https://jobs.cvshealth.com/benefits) We anticipate the application window for this opening will close on: 06/07/2024