Student Insurance Coordinator Job Listing at DePaul University in Chicago, IL (Job ID 1384)

Description

The Highlights:

The Student Insurance Coordinator will report to the Director in the Office of Health Promotion and Wellness and be responsible for the initiation, marketing and maintenance of DePaul Student Insurance, educating DePaul students in areas related to increased understanding of American health insurance, and maintaining communication with internal and external partners. This position is responsible for planning, implementing and evaluating education and messaging consistent with DePaul University's Catholic, Vincentian, and urban identity. Such education includes campus-wide initiatives and communications, as well as activities designed for unique student populations. It requires extensive collaboration with the HPW Specialists, university and campus partners to ensure all efforts are successful and students, parents, staff and faculty have access to the appropriate resources. This position will provide holistic individual, group and family support to community members in need.

What You'll Do:

• Act as a liaison and first point of contact between DePaul stakeholders, carriers, and third party administrators to answer questions related to benefits, policies, and use of Student Insurance.
• Prepare and present materials utilizing all available communication tools (in person, online, social media, etc) regarding the implementation, orientation, and health care management throughout the academic year.
• Monitor and respond to correspondence in the studentinsurance@depaul.edu email account in a timely, thorough and Vincentian manner.
• Act as a key member of the internal and external team of people operating the plan, including but not limited to eligibility verification, qualifying student groups, individual student account management, identifying medical providers in and around DePaul communities, and record review.
• Complete all requested service tasks from community and partners utlizing and managing DePaul Student Insurance.
• Maintain routine customer service hours, both in-person and online, for stakeholders to utilize for drop in services related to health insurance.
• Adhere to confidentiality guidelines as it relates to FERPA, HIPAA, DePaul University and Departmental policies.
• Meet regularly with supervisor, and team members to develop and execute service plans.
• Other duties as assigned.
• Purchasing supplies and equipment for use in office, and use in HPW sponsored events.  Selection and purchase of marketing items. Assisting with invoicing and expenses associated with student insurance fees.  Assisting with the use and management of the Student Health Fee.

 

What You'll Need:

• Bachelors degree
• 2+ years customer service, data entry, and/or health insurance specific experience preferred
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong written and oral communication skills
• Adherence to the Vincentian values and mission of the UniversityAbility and willingness to learn as you go
• Degree in Health Services field preferred
• Creation, use and management of spreadsheets.
• Strong people skills. 
• Understanding of terminology commonly used in reference to healthcare, health insurance, and related areas.
• Flexibility in managing multiple tasks during the same time period.
• Eagerness to work with a team of health professionals dedicated to ensuring positive student experiences and outcomes.
• Occasional evening or weekend duties may be required.

Perks:

• Working for a stable and well-known University that values diversity and inclusion.
• Top choice medical, dental, and vision benefits.
• Retirement plan matching contribution of 10%.
• Tuition waivers for employees and dependents.
• Generous paid time off, sick time, holidays, floating holidays, and more!
• Full-Time Benefits

For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)  
Illinois Abused and Neglected Child Reporting Act  

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

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