Claims Advocate-Construction Risk Management Job Listing at EPIC in Birmingham, AL (Job ID 7294166002)

Description

 Claims Advocate – Construction Risk Management
Location & Department Birmingham, AL / Specialty Construction Team
Reporting Managing Principal of Birmingham, AL office
Summary: 
EPIC Insurance Brokers & Consultants is seeking an experienced Claims Advocate to join our team of Property & Casualty brokers in Birmingham, Alabama. This is an excellent opportunity for a career-minded individual who desires to make a meaningful contribution to our organization, and most importantly, to our clients. Our firm's remarkably high retention rate means that your expertise and interpersonal skills will be recognized and appreciated by our team and our clients.
Position Overview: 
The Claims Advocate is responsible for working with clients, producers, account managers, and team leaders on all claims issues. The primary objective of the Advocate is to affect the outcome of claims in a positive manner and to reduce the cost of risk through continuous management of claims.
The Claims Advocate serves as a liaison between the client and insurer regarding all claims matters. The Advocate takes a proactive approach to advocate on behalf of our clients, collaborate with internal and external stakeholders, maximize coverage, and provide practical advice on claim resolution and tactical decisions—all to achieve the best possible claims outcomes and to ensure that our clients' interests are protected by the policies of insurance placed by EPIC.
 
Essential Duties and Responsibilities: 
• Manage all phases and aspects of a claim: evaluate applicable coverage; prepare loss notice and report claim to carrier; document claim information and key services and 
activities in Airtable cloud-based platform; regularly follow-up with adjusters/TPAs to insure claim is progressing; and keep client and producer updated on claim status, with focus on efficient and economical claim closure
• Provide technical expertise in response to inquiries from clients, adjusters, TPAs, producers, defense counsel, and claimants
• Establish, maintain, and review claim files as needed in accordance with service commitments
• Monitor treatment protocols, explore return-to-work opportunities, and advise on settlement discussions
• Assist with client needs-assessments to establish reporting procedures and service commitments
• Schedule and participate in-person or telephonically in formal claims reviews, stewardships, and client and potential client presentations 
• Interface with other departments to ensure effective communication and operation; work as a team within the needed timeline and production capabilities 
• Identify trends in claims and work with clients and team-members to develop strategies for reducing or mitigating claims
• Maintain current knowledge of insurance contracts and industry trends; attend seminars, workshops, and training programs, as necessary and appropriate
• Interact with others in a professional, supportive, and productive manner
• Conduct all business in accordance with established policies and procedures
• Other duties as assigned
• Take proactive role in client advocacy in all aspects of claims

Education, Experience, Licenses/Certifications:

• Bachelor's Degree or sufficient equivalent experience (in the opinion of EPIC) 
• 5+ years' experience in casualty claims or agency, commercial claims adjusting, and/or 
Corporate Risk Management in the area of multi-line property & casualty claims
• Obtain IRMI Construction Risk and Insurance Specialist (CRIS) designation within one year of hire.

 
Required Competencies, Skills, and Abilities
• Ability to effectively build relationships with clients, carriers, and peers 
• Working knowledge in areas of investigation, reserving, and coverage analysis
• Ability to negotiate with the adjusters to positively impact the outcome of a claim
• Excellent time management, organizational, and multi-tasking skills, with high attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work both independently and in cross-functional teams
• Strong written and verbal communication and presentation skills
• Proficiency in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
• Ability to handle sensitive situations with sound judgment
• General technology as it relates to office administration

WHY JOIN US? 

• 15th Largest Broker in US
• Voted " Best Place to Work" in the Insurance Industry
• Awesome Benefits:  401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

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