Description
Roles and responsibilities:
- Work with Business units on installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
- Work with Business Units to ensure incoming/existing team members are appropriately set up with software, hardware
- Escalates incidents and questions to appropriate Business Units.
- Contributes to the improvement and enhancement of processes and procedures. (Knowledgebase articles- KB)
- Train staff in Business Units on software and systems used by the company.
- Deploy support tools to systematically trace sources of error or technical failure.
- Responds to incidents in a timely manner with an appropriate level of urgency.
- Minimize interruptions in customers' ability to carry out critical business activities
- Support team's abilities and functions through positive customer relations.
- May assist in administration and maintenance of network infrastructure components.
- May assist in installation, maintenance, troubleshooting and repair of office telephony systems.
- May Assist in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves
- Gain additional knowledge through interaction with other Business Units
- College degree in Information Systems, Computer Science or related field or equivalent experience.
PREFERRED SKILLS
● Proficiency in Microsoft Windows Operating Systems, Microsoft Office products, Ring Central, Last Pass, Sharefile, Applied Epic, Salesforce, Calendly, Hubspot,
● Ability to work with relational database and understand the relationship of data
● Familiarity with data analytics
● Ability to perform advanced reporting using Microsoft Office product, Power BI
● Organizational skills, attention to detail, ability to prioritize in a changing environment
● The desire and ability to learn software programs, troubleshoot and solve problems creatively
● Strong verbal and written communication skills; people skills
● Ability to work independently and as part of a team
Apply on company website