Description
Description & Requirements
About the Role:
Epicor Software Corporation is looking for a dynamic, detail-oriented, self-starter to fill the role of Technical Writer/Content Developer. The Technical Writer/Content Developer will be responsible for authoring customer-facing, instructional, and educational documentation. This person must be thorough, organized, and concise. This person must be able to work cross-functionally with Product Management and Product Development teams but also excel independently. This is a fast-paced environment with tight deadlines. Delivering high-quality work on time is critical.
What You Need to Succeed:
- Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork, and hands-on product testing.
- Determine and use appropriate methods and tools to best educate customers.
- Work closely with Product Management and Product Development to gather content requirements, and review/ approve documentation.
- Identify required content updates based on product enhancements.
- Ensure all deliverables are on time throughout the software development life cycle.
- Create help content that is accurate, thorough, high quality, and easy to understand.
- Utilize images and graphical elements to supplement documentation.
- Review, edit, and maintain content to ensure accuracy, usability, and ease of consumption.
Additional Skills That Could Set You Apart:
- 3+ years of applicable experience and demonstrated success/knowledge
- 1+ years of specialized/industry experience
- Bachelor's degree (or equivalent experience)
- Ability to do research.
- Strong interpersonal skills, including an ability to work comfortably with SMEs (Subject Matter Experts).
- Experience/interest in software.
- Experience working closely with product management and product development teams, preferably enterprise-grade software.
- Exceptional attention to detail.
- Knowledge of Agile methodology.
- HTML, CSS, and/or jQuery experience is an advantage.
- Knowledge of digital content development tools like Camtasia, WalkMe, and Articulate is a plus.
The Product Team
The Product team at Epicor supports a rapidly evolving group of products with innovative approaches to design and integrative technology, driving the business to be a leader of cloud-based SaaS. With offices across the United States and internationally, we provide over 21,000 customers and more than two million daily users with the essential tools that help them do what they need to do to support how the world makes, moves, and sells.
About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.
We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Apply on company website
Find Connections via Linkedin
