Description
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary Innovation Lab (Dallas) -- Helping Customers Reimagine the Purpose of Health Insurance Opening in August 2017 in the West End, Innovation Lab is a high-rise development housing HCSC in the Heart of Dallas. This will be a place where we put our customers first while we imagine, explore, nurture and activate on their behalf. This facility will serve as a beacon for customers to show them how committed we are to generating forward-thinking solutions that reduce health care expenses and improve health outcomes. It will complement existing functions and infuse innovation into our daily operations.Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits. Navigating the healthcare system and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Conducting research. Spending approximately 90 of the scheduled time on the phone according to business need.
JOB REQUIREMENTS:
*High school diploma OR GED.
*6 months customer service experience OR 6 months experience in an office environment.
*Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
*Expertise and ability to successfully execute concierge level service for all members.
*Experience evaluating customer situations, making decisions, and responding quickly to questions.
*Data entry and/or typing experience.
*Interpersonal, verbal, and written communication skills and independent decision-making skills.
*Analytical and organizational skills.
*Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
*Web and PC proficiency.
PREFERRED JOB REQUIREMENTS:
*6 months customer service experience in a health care or health insurance environment.
*6 months data entry experience in an office environment.
*Knowledge with health benefit plans and the insurance industry.
*Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management).
*Knowledge of medical terminology and anatomy.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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