Technician, Network Operations (RF) Job Listing at Intelsat in Rio de Janeiro, RJ (Job ID 41766)

Description

What you will do

• Contribute toward and demonstrate a high level of teamwork.
• Participate in tool development input to improve customer service delivery.
• Assist peer team leaders with service documentation and departmental documentation.
• Provide operational support with a timely and professional response to customer calls and emails.
• Participate in routine operational activities, on-boarding of new systems, and alarm monitoring to mitigate customer impact.
• Assist with tracking and executing maintenance activities.
• Utilize tools and demonstrate general proficiency to troubleshoot RF/transponder service issues.
• Act as the primary contact for service issue resolution support of RF/transponder service issues and a point of escalation for other operations teams.
• Assist in identifying, updating, and escalating service issues to determine alternate routing, emergency restoral, and timely resolution of service discrepancies.
• Collaborate with Intelsat support groups and/or customer engineers to activate new services.
• Create and review trouble tickets for RF interference issues to ensure accurate documentation and completion of follow-up actions.
• Escalate and report on service issue corrective measures to the management team.

Your required experience/skills

• Associate's degree or technical school diploma preferred.
• At least two years of commercial experience in a network operations or broadcast environment (or an equivalent combination of education and experience).
• Comprehensive working knowledge of satellite, fiber, data, and/or broadcast related equipment.
• General knowledge of video broadcast technology and digital compression desired.
• Must maintain a complete knowledge of Intelsat offered products and services.
• Must be able to work 24x7 rotating shifts and make decisions under stressful conditions.
• Must be able to convey complex technical issues to individuals of varying skill levels.
• Must consistently display good teamwork, organizational, and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.
• Must consistently display excellent situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with some supervision.
• Must have effective computer skills and the ability to read and understand operational manuals for various test and/or measurement equipment.

Your success in this role will look like:

• Demonstrating core company behavioral competencies, including adaptability, creative thinking, and openness.
• Serving as a culture champion with experience fostering inclusive work environments and embracing diverse thinking and styles.
• Maintaining a positive attitude and effective verbal and written communication skills.
• Contributing to a customer-oriented culture and promoting a quality work environment.
• Assisting in the development of tools, training programs, processes, and procedures.
• Providing Operations with on-call support.
• Performing other duties as assigned by peer leaders and management.

It would be nice if you had: 

• Job requires ability to sit for long periods of time
• Employee must be able and willing to work in a 24 hour shift environment, with work on nights, weekends and holidays.

How we support you: 

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more! 

These benefits are designed to support your overall well-being and help you succeed in your role.

Our D&I Commitment

We're committed to fostering a culture and environment of diversity, inclusion and respect – a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams – where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon  race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status,  sexual orientation, gender identity or any other characteristic protected by applicable law. 

While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.