Description
Job Summary:
To assist with decision-making processes, provides analytical, planning and/or administrative guidance to departmental/divisional leadership and/or managers. Implements data driven decisions & strategies for department/division. Consults with managers in the use of analytical & reporting tools to develop effective clinical, cost, quality & satisfaction outcomes. Provides oversight for the content, format & production of regular & ad hoc reports. Participates in and may facilitate work groups and committees. May provide a limited amount of project management. May overs & verify correctness of regulatory reports. May design & maintain the departmental/division web page. May supervisor and/or train others.
Essential Responsibilities:
- Consults with department/division clients to identify needed analysis including utilization, financial, customer satisfaction, market/benchmark, etc. Completes detailed analysis within agreed upon time line, using appropriate analytical methodologies & various applications & data access tools to complete data compilation & analysis. Presents information and/or recommendations for management decision making in a useful & easy to understand manner. Identifies system and/or process errors impacting data quality. Works with ISD staff on programming changes. May be responsible for the development and maintenance of a system unique to the department/division.
- Develops report design & content. Develops tools for analysis & presentation of results. Coordinates the production & communication for all standard and customized reports for the department/division. Develops & implements guidelines for report presentation formats.
- Participates in work groups or teams as an analytical representative of the department/division. May recommend new policies & procedures and implement agreed upon changes.
- Provides consultative services and/or training to managers on the use of analytical systems, data & other tools
- May provide limited project management by recommending, planning, coordinating & implementing projects. May design & update departmental/divisional portion of web page. May supervise analytical and/or reports, data, new technology, etc. May advise, update and troubleshoot department/division technology needs and coordinate computer hardware/software upgrades.
Basic Qualifications: Experience
- Minimum three (3) years of analytical, data management & reporting, computer/programming, and/or business experience.
- Bachelors degree OR a minimum four (4) years of experience in a directly related field.
- High School Diploma OR General Education Development (GED) is required.
- N/A
- May require prior experience in department/division and/or programming
- Press Ganey systems experience.
- Knowledge of financial accounting and analysis and data collection and analysis.
- Ability to work independently, multi-task and prioritize workload.
- Communication, critical thinking organizational, decision making, interpersonal, problem solving, analytical and presentation skills.
- Software skills to include MS Word, Excel, Powerpoint and Access.
- May require prior experience in department/division and/or programming
- Press Ganey systems experience.
- Press Ganey system(s) as analyst preferred.
- Vendor relations.
- Survey management; system management; sampling experience.
- Advanced Excel.
- Knowledge of KFHPW systems, Lotus Notes, HTML, SAS, SPSS, GQL, Visual Basic and other database programs related to the department or division.
- Medical terminology and practices.
- Project management, TQM, TQI, Statistics, Accounting and budgeting.
- Tableau.
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