Systems Administrator Applications Job Listing at Kaiser Permanente in El Cajon, CA (Job ID 3377659-2024-05-04)

Description

Job Summary:
In addition to the responsibilities listed below, this position participates in the incident and problem management process by resolving issues through troubleshooting and root cause analysis.

Essential Responsibilities:

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.


• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.


• Escalates identified issues , risks or problems to lead administrators according to processes.


• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.


• Provides first level support for own system by troubleshooting and resolving incidents to minimize system issues.


• Monitors stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by analyzing systems to identify issues and problems.


• Supports technical and project team members to help resolve application-specific issues.


• Assists in communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.


• Adheres to change management processes.


• Supports application-oriented administration and technical support for production and non-production environments.


• Assists with data extraction from various databases for report generation.


• Assists in the implementation of hardware and software changes into environments.


• Supports the maintenance, modification, and documentation of applications.


• Assists in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.


• Performs maintenance and refresh activities.

• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field or minimum Two (2) years working in IT or operations.