Description
As an integrated part of the department, this position provides coordination of office flow and activities. Offers support in coordinating and maintaining files and data activities in an efficient manner. Provides clerical support to the department staff.
As an integrated part of Internal Medicine, this position provides coordination of office flow and activities. Offers support in coordinating and maintaining files and data activities in an efficient, confidential manner. Provides support to the Director by completing assigned projects or tasks in a timely manner. Able to fill in for any employee as assigned to make sure patients are taken care of in a timely manner. Assists the office with clerical duties. Must work with any and every physician in Internal Medicine. Other duties as assigned.
Essential Duties:
- Communication Skills Communicate effectively with co-workers in relaying information in a timely manner. Receive all calls in a professional manner. Take detailed messages, determine urgency of calls, and forward them to the appropriate staff member.
- Computer Skills Create spreadsheets and tables, utilizing functions (formulas) and manipulating the data to retrieve desired information. Maintain computer records and files as needed.
- Customer Service/Assist with Other Duties Knowledge of financial medical classes. Work closely within department personnel, including nursing staff and physicians. Work closely with staff to ensure proper authorizations are obtain before visit. Interact with authorization, scheduling and billing staff to assist patient through the healthcare system. Greets and assists customers by providing them with the information needed, contacting appropriate staff members to assist them, or taking messages for the staff.
- Data Entry & Report Preparation Enters data in a timely manner, ensuring that all information is accurate. Information Distribution. Maintains computer data retrieval systems in an easy retrieval manner to promote meaningful and reliable information. Assures confidentiality of information.
- Meeting Scheduling Attends meetings as required. Office Maintenance Maintain files for the General filing system. Store old files and destroy confidential documents according to departmental policies. Provide a file system that allows for easy retrieval of information.
- Performs other duties as assigned.
Required Qualifications:
- Req High school or equivalent
- Req 2 years Experience in related field.
- Req Advanced proficiency with Microsoft Office applications and competent keyboarding.
- Req Excellent organizational skills, detail oriented with strong ability to multi-task.
- Req Customer Service skills including problem resolution and patient satisfaction.
- Req Ability to maintain confidential information.
Preferred Qualifications:
- Pref Familiarity with medical terminology.
- Pref Knowledge of GE Centricity for patient appointments and familiarity with electronic medical records.
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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