Provides support for Security and Parking Services. Ensures delivery of quality services; regulatory compliance, manages operations efficiently and effectively to achieve service and objectives. Process and record emergency and routine calls for service. Operates a computer dispatch system, and monitors alarms systems. Monitor and direct appropriate response to all calls for service, visually monitor system.The Dispatcher of Security Servicers primary objective will be maintaining a safe, secure and threat free environment. Support the framework for the successful implementation and maintenance of our comprehensive security program. Monitor the support of Hospital and clinics security systems and technology effectiveness.
Minimum Education: • High School Diploma or equivalent required. Minimum Experience/Knowledge: • Minimum 1 to 2 years' experience in working as a dispatcher with extensive knowledge CCTV operations and radio communications. • Demonstrated experience in monitoring surveillance system and writing reports. • Working knowledge of security systems. • Experience, knowledge and/or training in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R./AED, Security and Safety issues and standards as set forth by the Department of Health Services and The Joint Commission is preferred. • Knowledge of communication systems to include two-way radios networks • Ability to identify critical issues quickly and accurately. • Physical ability to handle various intervention incidents, including patient restraints and violent subjects. • Understanding of CAL-OSHA, CDPH, HIPPA, and/or Joint Commission (TJC), Center of Medicare and Medicaid Services (CMS), the California Department of Public Health (CDPH) hospital emergency codes. • Ability to exercise emotional control, judgment, and objectivity. • Computer literate and use of departmental computer and computer program software a must. • Ability to multitask during intake calls and typing incident reports. • Attention to details, achievement orientation, positive attitude, self-motivation skills. • Very high internal customer focused orientation with strong customer service and service delivery orientation. • Oral and written communications skills, including the excellent written and spoken English. Required License/Certification: • Valid current California driver's license is required. • Successful completion of approved workplace violence training program. (Training certification approved and provided the hospital in compliance with California Health & Safety Code 1257.8 and SB1299) • BLS – Healthcare Provider from American Heart Association required. • BSIS California Guard Certification Card required and must be maintained by renewal before expiration date. • IAHSS-International Association for Healthcare Security and Safety (Basic Certification) required within 6 months of hire • Officer Radiation Security Dispatcher (ORS) Training Certification required. If none upon hire, must be obtained within 180 days of hire and maintained by renewal before expiration date • Fire and Safety Certification - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
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