Client Services Representative Job Listing at Kelly Services in Houston, TX (Job ID 9363283)

Description

Kelly is seeking an experienced Client Services Representative to join a long-term, leading team in Houston, Texas! Under the functional direction of the Global Capital Purchasing Leader and direct coaching by the Project Procurement Coordinators (PPC), the Client Services Representative (CSR) serves as direct interface between the Global Capital Purchasing (GCP) organization (procurement planning, sourcing and expediting activities) and supports Dow Stakeholders and partners on procurement work processes and transactional systems for capital project purchasing, planning and execution.

The role supports the following transaction types:

• Process Material Specification Transmittal (MST) Packages
• Request for Quotes
• Spot Purchase Orders
• Addendums
• Finalization of all transactions

Primary Responsibilities:    
Workload Efficiency and Quality Management for MST's and/or Transactions

• Adhere to the agreed cycle times between Engineering Solutions (ES) and GCP.
• Monitor quality of documents submitted by ES and provide work process guidance.
• Ensure documents submitted to internal partners, stakeholders, and suppliers comply with GCP quality standards.
• Understand Delegation of Authority for Spend and Commit including override approval process.
• Identify, analyze and resolve supply and transactional procurement issues (purchasing and payables). Involve other purchasing team roles if required.
• Contribute to work process improvements.

Functional Mailboxes and MST Package Processing

• Monitor functional mailboxes for new incoming MST's.
• Enter MST/Purchase Order information into tracking database.

Inquiry and Bids

• Prepare bid lists and create inquiries for capital equipment and materials.
• Ensure material requisition (MST package) and competitive bid process is followed for each requisition as called for in the project supply plan.

Purchase Order Write-ups & Finalizations

• Enter Purchase Order into purchasing system.
• Update existing orders with addenda.
• Input and distribute purchase orders and addenda in accordance with project instructions.
• Set up purchase orders in the Progress Billing Management System.

Training & Expertise

• Provide training for eMST process, purchase order/addendum input processing.
• Guide and assist internal partners. Be the knowledgeable focal point for supplier and internal partner transactional procurement issues.
• In accordance with job experience, the CSR may be called upon to train, guide and coach other CSR's.

REQUIREMENTS:

• At least 3-5 years of relevant experience.
• HS Diploma or equivalent required, Associate degree or higher preferred
• 5+ years of experience with SAP required

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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