Description
Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Representative to work at a premier car dealership in Ephrata, PA. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.
Salary/Pay Rate/Compensation: $16/hr
Why you should apply to be a Customer Service Representative:
• Competitive salary and commission structure once promoted to sales.
• Once promoted to sales, employee will be hired on permanently
• Training to be promoted to a sales role with commission
• Join a dynamic environment where your passion for customer service and automotive expertise can thrive.
What's a typical day as a Customer Service Representative? You'll be:
• Greeting customers warmly as they enter the dealership premises.
• Listening attentively to customer inquiries and providing accurate information regarding vehicle features, pricing, financing options, and promotions.
• Assisting customers in selecting the right vehicle by understanding their needs and preferences.
• Conducting test drives and demonstrating vehicle features effectively.
• Following up with customers via phone calls or emails to provide additional information or address any concerns.
• Collaborating with the sales team to ensure seamless customer service throughout the sales process.
• Assisting customers with completing paperwork, including financing and leasing agreements.
• Coordinating vehicle delivery schedules and ensuring a smooth handover process.
• Upselling additional products and services such as extended warranties, accessories, and maintenance packages.
• Acting as a point of contact for customer complaints or concerns and striving to resolve issues promptly and satisfactorily.
• Maintaining a positive and proactive approach to customer service, aiming to exceed customer expectations at every opportunity.
• Staying updated on the latest automotive trends, models, and features.
• Participating in training sessions provided by the dealership to enhance product knowledge and customer service skills.
• Ensuring accurate record-keeping of customer interactions, sales transactions, and inventory updates.
• Assisting in maintaining a clean and organized showroom environment.
• Performing other administrative tasks as assigned by management.
This job might be an outstanding fit if you:
• Have previous experience in customer service, sales, or a related field, preferably in the automotive industry.
• Possess excellent communication and interpersonal skills.
• Have strong problem-solving abilities with a customer-centric mindset.
• Can work well in a fast-paced environment and handle multiple tasks simultaneously.
• Are proficient in basic computer applications and dealership management systems.
• Hold a high school diploma or equivalent; additional education or certifications in customer service or automotive sales is a plus.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Apply on company website
Find Connections via Linkedin
