Customer Service Representative Needed in Algonquin, IL
Interested? Please send an updated resume to KEAM710@kellyservices.com.
Key Terms: Customer Service; Call Center
Customer Service Representative
$16.00 - $18.00
Contract to hire
Reason Open:Handle 10 to 20 inbound calls, entering orders from calls, emails, or faxes. Use ERP systems and CRM database, handle returns and customer complaints, complaints will be over medical/dental products so need to handle them professionally. If it's a slow day, they might be moved over to another product line to help handle calls
Ideal Years of Experience:Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes. Support customers through providing solutions including o Accurate order processing and pricing functions in the ERP system o Changes to accounts o Order inquiries such as tracking information and product ETAs o Product advice/knowledge o Coordinate product return/repair support including logging product and service complaints in a timely and professional manner o Communication of product availability information Provide outbound communication as necessary to resolve or follow-up on issues. Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities. Accurately obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team. Accurately create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences. Responsible for achieving all goals and metrics as assigned.
Most ESSENTIAL Skillsets
- Microsoft Office
- Entry level phone skills
- Types 30 WPM
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]] About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion.
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