Customer Service Representative II Job Listing at Kelly Services in Columbia, SC (Job ID 9369183)

Description

Job Summary:
Join our team as a highly motivated Customer Service Representative. In this role, you will provide excellent customer service by promptly and accurately responding to complex customer inquiries. You will handle non-routine inquiries that may require deviation from standard procedures and extensive research. As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers' experience and contribute to our dynamic team.

Job Specifications:
- Job Type: Full-time
- Company: [Company Name]
- Location: Columbia, SC
- Pay Rate: $16.50/hr
- Shift: Availability from 8am-8pm Monday-Friday. Schedule will be provided based on business needs.

Roles and Responsibilities:
- Provide prompt, accurate, thorough, and courteous responses to all complex customer inquiries.
- Handle telephone, written, web, or walk-in inquiries, ensuring accurate and timely responses.
- Adapt responses or conduct extensive research to resolve inquiries that deviate from standard procedures.
- Maintain departmental productivity, quality, and timeliness standards.
- Initiate corrective actions, process adjustments, or conduct research to resolve inquiries.
- Evaluate inquiries to identify underlying causes and implement actions to prevent future issues.
- Coordinate with other departments to resolve problems and provide feedback to management.
- Maintain accurate records of customer issues and follow through on complaints until resolved.
- Assist with process improvements by recommending enhancements to procedures and policies.
- Train new employees and cross-train coworkers to ensure a knowledgeable and skilled team.

Qualifications & Skills:
- 2 years of customer service or claims processing experience.
- Strong oral and written communication skills.
- Proficiency in spelling, punctuation, and grammar.
- Strong organizational, analytical, and customer service skills.
- Ability to handle high-stress situations with professionalism and composure.
- Basic business math proficiency.
- Ability to handle confidential or sensitive information with discretion.
- Ability to learn and operate multiple computer systems effectively and efficiently.
- Required Software and Other Tools: Microsoft Office.
- Preferred Skills and Abilities: Ability to persuade, negotiate, or influence.
- Preferred Software and Other Tools: Knowledge of database software.
- Work Environment: Typical office environment.

Opportunities:
- Opportunity to provide exceptional customer service and make a positive impact on customers' experience.
- Potential for career growth and advancement within the company.
- Collaborative and supportive work environment.
- Training and development opportunities to enhance skills and knowledge.
- Competitive salary and benefits package.

We are excited to welcome a motivated and customer-centric individual to our team. Apply now and join us in providing exceptional service to our valued customers.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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