Metadata Operations Specialist Job Listing at Kelly Services in Culver City, CA (Job ID 9422110)

Description

Metadata Operations Specialist, Culver City, CA 90232 (Hybrid- Tuesday through Thursday)

Kelly Services is seeking a Metadata Operations Specialist for one of our top clients.

Length: 07/01/2024- 09/28/2024
Type: Contract W2
Pay Rate: $41.25/hr. (W2)
Schedule: Standard
Interview Process: Virtual or Onsite

The Metadata Operations Specialist is an expert of metadata content curation. They will monitor the metadata quality and its accuracy to allow qualified metadata to surface on the TV app platform. Their expertise will allow them to investigate metadata issues and assess its impact to the TV app experience, provide resolutions by identifying process improvements, and seek opportunities for technical and tactical solutions to better the customer experience.

Job Responsibilities:

• Ensure ingested metadata is of the highest quality for subscriptions —TV+ (including MLB) and MLS
• Curate metadata for TV+ Originals, sporting event replays, highlights, and spotlights using an internal CMS
• Develop workflow efficiencies through writing automation scripts
• Analyze high volume data using SQL and effectively communicate findings
• Partner with AI/ML teams and Engineering to drive process and workflow efficiencies for large-scale data projects
• Partner with Project Leads to drive operational needs and process improvements
• Use project management applications to collaborate, track, and report in order to meet project deadlines
• Conduct thorough investigations on reported metadata issues to provide root cause analysis, and improvement suggestions for processes and systems
• Understand system dependencies in order to anticipate upstream and downstream impact
• Partner with data team to build data visualization dashboards for (but not limited to) content growth, trend analysis, resource and productivity tracking
• Demonstrate strong and engaging communication and presentation skills to collaborate internally and cross-functionally
• Test tools for bugs, enhancements, and new features, and provide feedback to improve efficiency and accuracy
• Identify documentation gaps and assist in its development

Qualifications and Skills:

• 5 years of experience in digital media, technology, or related industry
• An understanding of the TV app's services and features
• Deep understanding of complex, large-scale media content management systems (CMS), and how metadata interplays and impacts the end-user experience
• Experience with writing automation scripts
• Proficiency in Python and SQL (web scraping, data cleaning)
• Experience partnering with AI/ML teams
• Project and/or program management experience, certifications are a plus
• Localization knowledge/background a plus
• Experience in using a ticketing system and escalation management
• Proven track record of identifying, troubleshooting, scoping and diagnosing data issues in order to resolve or escalate to appropriate cross-functional teams, along with ability to learn from history and prevent errors from recurring
• Strong written and verbal business communication skills
• Proven ability to manage time sensitive escalations
• Ability to remain flexible and nimble through priority changes and ad-hoc/new projects
• Ability to meet deadlines with in a high-pressure environment
• Comfortable with navigating ambiguity to make sound judgment calls
• Experience with some or all of the following: Apple products (macOS, tvOS, iOS, iPadOS, Keynote, Numbers), MS Office, project management applications
• Experience with using reporting and data visualization tools such as GBI or Tableau is a plus

Additional Requirements

• This position will require working onsite in Culver City Tuesdays - Thursdays
• Schedule is 40 hours a week, schedule varies depending on needs of project
• Will be required to work outside of normal business hours, weekends and US observed holidays occasionally

Apply Today!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Technology?

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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