Description
KellyOCG is looking for a contingent Systems Support Analyst to work at a cutting-edge company, John Deere. Let us help you grow at work and discover the next step in your career.
Pay: $45/hr
Contract Length: 17 months
REQUIREMENTS:
· Strong problem-solving skills and ability to troubleshoot complex issues effectively.
· Proficiency in utilizing diagnostic tools, systems, and software to access and analyze information.
· Excellent data gathering and organization skills, with the ability to synthesize information into useful insights.
· Exceptional communication skills, to effectively interact with field teams, channel partners, customers
DUTIES:
1. Problem Resolution Process: Taking a lead role in following the Problem Resolution Process to address and resolve complex problems. You will apply your expertise in troubleshooting to identify the root cause of issues and provide effective solutions. You will be responsible for providing Tier 2 level support for John Deere digital products.
2. Data Gathering and Synthesis: Gathering data from multiple sources within and outside of Deere and synthesizing it into useful information. This will require effective information management and analysis skills to provide accurate and comprehensive support.
3. Cross-functional collaboration: As part of this role, you'll have the chance to work closely with various departments and cross-functional teams to tackle complex customer-facing challenges. Effective communication and strong organizational skills are vital in ensuring seamless collaboration across different areas.
4. Solution Development: Developing solutions and short-term workarounds for complex product issues. You will work closely with John Deere dealers, customers, internal employees, and external factory partners to provide product support and ensure customer satisfaction.
5. Support Service and Initiative Development: Participating in the research, development, and implementation of a broad range of support services and initiatives. Your role will be crucial in driving customer satisfaction by improving support for channel partners, customers, and company personnel.
6. Assisting in Solution Drafting: Collaborating with product support personnel to draft customer and dealer facing solutions for product support. You will contribute your expertise and insights to ensure that the proposed solutions effectively address customer needs.
7. Knowledge Sharing and Mentorship: Serving as a resource to other Product Support Representatives, Quality Improvement Teams, and other relevant stakeholders. Sharing your knowledge and expertise will contribute to the growth and development of the team, enhancing overall performance and quality of support.
System Testing and Verification (30%)
1. Root Cause Investigation: Strong analytical skills, thrives on breaking down, solving, and conveying complex features/issues to engineers and other disciplines.
2. Test Planning and Execution: Develop and execute manual & automated test cases to verify the functionality, performance, and security of software applications and APIs for web app features.
3. Test Automation: Create, execute, and update automated tests utilizing various scripts and tools
4. Defect Grooming: Report, track, and manage defects discovered in the software.
5. Systems Integration and Verification: Comprehension of customer perspectives to assist completion of high level systems tests to verify customer focused functionality.
Apply today for immediate consideration!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Find what's next with Kelly®.
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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