Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, BizOps Job Description:The API Gateway BizOps team is looking for a leader who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Mission
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
Responsibilities
•Recruit, manage, develop and retain Service Delivery Operations support staff.
•Manage a 24*7 Global Support Team of engineers to support Mastercard's infrastructure.
•Provide reactive support for any business impacting infrastructure issues within defined SLAs.
•Co-ordinate and control the Change management process.
•Identify process gaps, provide estimates for business solutions.
•Run proactive cert renewal, vulnerability and software concurrency programs for supported infrastructure.
•Successfully lead definition, development and delivery of major cross-department initiatives with broad scope and long-term business implications. Partner with business to identify innovative solutions and drive strategic decisions to mitigate future impacts.
Develop business cases in alignment with the MasterCard objectives. Actively look for opportunities for Innovation and creative problem solving.
•Ensure team is adequately staffed, trained and managed. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary.
•Perform strategic planning; financial planning; administration and management of department.
•Successfully lead production incident and problem management, identification of root cause and remediation of the problems.
•Overseeing priority changes in workload and ensure features are being worked in accordance to the correct class of service.
Qualifications
Education:
BS Degree in Computer Science, Engineering or equivalent combination of experience and formal education.
Knowledge / Experience:
•Experience leading in an global operations environment or equivalent.
•Resource Management experience.
•Experience of change control process and software concurrency strategy's
•Knowledge of middleware technologies and security principles helpful.
•Understanding of network and operating system principles.
•Demonstrate Mastercard core competencies and proven ability to embody Mastercard Leadership Principles.
Skills/ Abilities:
•Ability and knowledge to assist in policy development and demonstrate knowledge of the business organizational strategy.
•Ability to establish plans, coach co-workers and demonstrate adaptability along with strong verbal and written communication skills.
•Ability to focus on customer needs and to provide overall business or technical project planning for product enhancements.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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