Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, BizOps (SCI240049) Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Ethoca is looking for a Manager of our BizOps team to drive our employee experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this position, you will:
• Manage globally diverse teams with experience in supporting mission critical Java based applications running on-premises and in Azure's public cloud
• Provide leadership and mentorship to Application and Database operations teams supporting a 24/7 environment
• Work with the wider Ethoca and Mastercard teams to design and manage the implementation of end-to-end solutions
• The candidate would be assisting with business requirements planning, installation, configuration, optimization, and support for innovative technical solutions focused on a highly secure computing infrastructureWork to identify organizational improvements including employee coaching and mentoring
• Provide Linux server and Java application escalation support including problem investigation and resolution
• Manage multiple projects while ensuring business as usual tasks and activities are completed in parallel
• Partner and develop relationships with other technical teams within the company to develop new solutions and services
• Participate in, and lead customer and regulatory audits including PCI-DSS and SOC-II compliance frameworks
• Create technical documentation including design documents, procedures and standards
• Proficient with Microsoft Office applications, able to write high quality documentation and produce operational reports
All About You
• Strong technical leader with a proven track record of excellent communication skills
• Ability to work in a fast paced environment while concurrently managing multiple projects and team activities
• Previous experience managing services in the Azure public cloud, managing Linux servers and Java application administration or equivalent technical certifications recommended
• Microsoft Azure experience is required
• Networking experience and famliarity with networking technologies
• Ability to communicate effectively with executive leadership
• Ability to compose, direct others on and follow documented processes and procedures is required
• Ability to assist teams with complex problem solving and a fast thinker able to come up to solutions to difficult problems
• Coach team members working on technical problem resolution and support with minimal guidance to completion
• Excellent ability to delegate responsibilities while ensuring tasks are completed on time and to a high standard
• Experience in conflict management and negotiation to align multiple business units to the same common business goals
• Professionalism and good work ethic skills are required
• Stay abreast of current technologies and make recommendations based on knowledge and research
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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