Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Managing Consultant, Cybersecurity Managing Consultant (Cybersecurity Team Manager)Overview
Mastercard's Data & Services (D&S) team is searching for a hands-on Cybersecurity Team Manager to enable and enhance our business customers' experience with Mastercard's cybersecurity products. The ideal candidate has an understanding of cybersecurity and cyber risk domains, has experience with supporting business customers and consulting partners in pre-sales and post-sales conversations, and has team and people management experience. We are seeking individuals who are self-driven and highly motivated, who are analytical and business-oriented, and love to work in a team-oriented environment. This role will be titled Managing Consultant in our Specialized Product Delivery (SPD) team in the Advisors Client Services (ACS) organization.
Role
As part of our D&S team, you will stand out as a cybersecurity and cyber risk subject matter expert, and manage a team, and work with peers who are subject matter experts with Mastercard's cybersecurity products. You will work with sales, delivery, and product teams to understand our customers' needs, and in turn craft solutions which help address these needs leveraging our solutions. In addition, you will also help the customers realize value from our products based on their optimal experiences based on our team's services ranging from onboarding and training to periodic check-ins and support. You will work with colleagues across the globe, representing the Asia-Pacific region for the SPD team.
In this client-facing position, you will:
Conduct product demonstration sessions for customers and partners.
Understand customer needs and address them quickly and accurately.
Coordinate and lead the onboarding efforts for customers and partners on cyber products and other platforms.
Contribute customer engagement processes.
Coordinate and lead Quarterly/Periodic business review meetings with key customers.
Track customer support metrics and ensure its in line with SLAs.
Coordinate development and delivery of product training curriculum for internal and external clients.
Identify and handoff new opportunities.
Engage with product team to discuss customer needs
Creates positive team environment and engenders organization values
Provides effective mentorship and coaching
All About You
The ideal candidate for this position should have:
Bachelor's degree is essential; Master's degree desirable.
One or more of cybersecurity certifications (e.g., CISM, CISSP, CISA, OSCP, OSWP, CDPSE)
Relevant working experience in cybersecurity subdomains of Cyber Risk. Risk Quantification, Breach & Attack simulations and Pen-testing, Red Teaming, Cyber Threat Intelligence.
Fluent in English, and local / regional languages.
Exposure to the topics of payments and/or retail banking or merchants is desirable.
Ability to conduct business analysis (SWOT, 5-Forces, PEST, Requirements Analysis, )
Ability to understand business and cybersecurity challenges faced by organizations based on industry trends and experience, and propose solutions based on abilities.
Ability to conduct technical analysis (problem management, benchmark studies, incident reviews)
Create compelling presentations,
Be comfortable in presenting these to internal and client leadership teams.
Experience handling customer escalations and challenges
Experience working with third parties and vendors
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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