Principal, Program Management Job Listing at Mastercard in Purchase, NY (Job ID R-218772)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Principal, Program Management Overview

The Principal, Program Management will be part of the Technology Strategy and Transformation team, and will be responsible for the definition and management of a cross-functional change management framework and related processes, templates, and best practices, in partnership with critical stakeholders including People & Capabilities, and enabling Technology teams on adoption. The ideal candidate is passionate about the people and organizational aspect of change, supporting teams effectively through the change curve, and driving a culture that celebrates transformation, innovation, and customer centricity, through agility and industry best practices on change management.


Responsibilities
• Develop, pilot and institutionalize a best in class change management capability that will improve the employee experience and account for disruptive change to all elements of an organization's operating model (strategy, structure, processes and systems, shared values, etc).
• Set clear and measurable change management objectives and design a foundational change management framework.
• Build reference documents to guide the approach and further support the execution of change management activities.
• Create repeatable change management tools and templates to accelerate change management activities: change impact assessment; change communications plans and framework; stakeholder analysis and engagement tactics.
• Drive adoption of the Change Management Framework across Technology through piloting of several cross-functional strategic initiatives
• Implement engagement models to enable the upskilling of teams and leaders, through partnership with Program Management, on change management best practices and approaches
• Review the employee experience for executives, people managers, and individual contributors, to apply the lens of change management to moments that matter and key strategic initiatives, including journey mapping, impact assessments, mentoring programs, on-boarding, manager training, and ongoing communications, engagement, and enablement activities.
• Facilitate and/or support large cross-functional planning meetings and workshops using change management best practices and approaches.
• Manage and maintain key employee touchpoints across the change management journey.
• Consult, coach and engage project teams, managers and leaders.
• Assist in developing and delivering analysis, recommendations, and presentations for senior executives to support strategic decisions.

All about you
• Bachelor's degree in Organizational Change Management preferred, or Business Administration, Economics, Management, Human Resources, Organizational Development, Technology; Change management certifications a plus
• Work experience in consulting, change management, organizational transformations, or technology transformations is a plus.
• Flexible and adaptable; able to work in ambiguous environments.
• Self-starter and high degree of motivation to go above and beyond the task at hand.
• Exceptional problem solving skills: demonstrated ability to analyze data, structure complex problems, develop solutions.
• Superlative communication skills, both written and oral to a variety of stakeholders.
• Experience in driving adoption and training of change management frameworks and in enabling change management for med-large scale transformations
• C-Suite orientated presentation skills, especially related to building compelling presentations.
• Skilled in active listening and cultivating meaningful feedback loops via surveys, focus groups, and 1:1 interactions.
• Must be a team player and able to work collaboratively and partner with multiple stakeholders at all levels of the organization.
• Able to establish and maintain strong relationships and influence others and move toward a common vision or goal.
• Resilient and tenacious with a propensity to persevere.
• Acute business acumen and understanding of organizational issues and challenges. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

 Apply on company website