Senior BizOps Engineer Job Listing at Mastercard in Navi Mumbai, MH (Job ID R-214771)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior BizOps Engineer Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Cloud Operations team is looking for a Senior BizOps Engineer to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
Responsibilities:
• Lead a team of talented engineers responsible for a large high-availability infrastructure environment predominantly leveraging AWS Cloud, Kubernetes, Linux, CI/CD, and other open-source technologies.
• Support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products. Practice sustainable incident response and subsequently performing blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover.
• Provide technical leadership in areas of expertise and/or supervise/mentor more junior team members in terms of best practices and Mastercard processes.
• Analyse ITSM activities of the platform and provide feedback loop to infra and development teams on operational gaps or resiliency concerns.
• Create, review, and approve infrastructure documentation used in all aspects of IT infrastructure operations, including systems configuration, troubleshooting steps, how-to documentation, etc.
• Assess security of existing and proposed systems. Recommend and implement proactive plans to resolve vulnerabilities.
• Establish and recommend process, policies, and standards on system use and services. Innovate on new methodologies to improve operations.
• Learn and understand business processes and production applications to a level sufficient to troubleshoot issues and recommend and/or implement short and long-term resolutions.
• Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues and communicate clearly.
• Exhibit a sense of urgency to resolve issues and ensure SLAs and Operational standards are met.
• Create and review daily, weekly, and monthly reports and coordination with various team to get reports updated.

Required Skills:
• Strong analytical skills and a desire to learn new concepts and technologies and apply them. Strong attitude to take ownership and responsibility.
• Technically proficient in command-line Linux administration, performance optimization, auditing, cloud computing, shell scripting, automation, and troubleshooting.
• Ability to manage time effectively, and manage multiple projects with varying levels of complexity, resources, deadlines, and cross-functional dependencies. Able to objectively prioritize work based on cost, benefit, risk, and organization expectations.
• Ability to remain open-minded and change opinions based on new information. Able to think conceptually, suggesting and following strategic architectural initiatives.
• Ability to complete tasks within a constrained schedule and budget and ensure functional goals are met.
• Ability to adapt to and prepare for emerging customer needs; juggle multiple initiatives; determine requirement urgency; use goals to guide actions and create detailed action plans.
• Ability to clearly present information through spoken and written words; read and interpret complex information; talk with customers; listen well.
• Ability Able to develop rapport with others, both in the business function, and in technical roles. Stays up to date with new technologies, platforms, architectures, and concepts.
• Ability to recommend change when technologies or architectures are right for the organization.
Required Education/Experience:
• BSc/MSc IT/Comp, BCA, MCA, BE, BTech.
• 6-8 years systems administration experience
• 2-3 years of incident and problem management experience.
• Strong Linux administration and troubleshooting skills.
• Experience in open-source technologies: JBoss, Nginx, OpenResty, Apache, Tomcat, and others
• Experience managing core AWS products and services (e.g. VPC, EC2, S3, RDS, ELB, CloudWatch, CloudTrail, Route 53)
• Experience on infrastructure and application performance monitoring tools.
• Experience on Configuration Management/Automation tools (e.g. Ansible, Puppet etc)
• Strong knowledge of networking concepts (Networking & Security, TCP/UDP, IP Routing, HA & Load Balancing.)
• Experience in SSL Certificate management.
• Experience assessing and resolving security vulnerabilities.
• Good to have experience on Docker, Kubernetes, Packer, Terraform, GitLab, Vault
• Good to have PCI compliance and SOC audit related knowledge.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website