Mastercard Job - 32060602 | CareerArc
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Company: Mastercard
Location: Vancouver, BC, Canada
Career Level: Associate
Industries: Banking, Insurance, Financial Services


Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Managing Consultant - NPD SMESenior Managing Consultant, New Product Development (NPD) Subject Matter Expert (SME), Advisors Delivery, Data & Services( Role can be based in any Mastercard office or most remote locations in the US/Canada )

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse, global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

We are looking for passionate and talented professionals who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.

Make an Impact as a Senior Managing Consultant and NPD Subject Matter Expert
As a Senior Managing Consultant and NPD subject matter expert, you will be a trusted client business advisor, and will scope, lead, and advise on NPD client engagements. As a subject matter expert, you will partner with the Business Development team to develop and pitch engagements that can leverage Mastercard data and consulting knowledge in NPD. You will also be a resource for enabling centralized training and knowledge management in NPD, leading engagement teams to best in class insights and project deliverables.

Leading the work of the project delivery team, you will provide subject matter and industry expertise, be a resource to others to identify creative and efficient solutions and guide the team to business-focused recommendations that drive client value. Responsibilities as the engagement leader will include owning and cultivating mid- to senior-level client relationships, while proactively engaging with the client agenda and internal culture to manage relationship risks.

You will mentor and coach junior teammates outside of direct engagement teams and engender effective contribution to Mastercard's knowledge management initiatives and best practices within NPD. At Mastercard, you are expected to have a tremendous impact in transforming our clients' businesses, while also taking a leading role in shaping the organization's future.

Bring your Passion and Expertise
We recruit for and value the following core competencies:
• Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.
• Subject Matter Expertise: Americas go-to person for NPD, assisting with specialist sales support and product development/refinement as needed, while focusing on knowledge sharing and development of team members. Experience using primary market research (design and/or execution perspective), secondary research, product/portfolio strategy, idea generation, concept testing, and rapid prototyping.
• Problem Solving: Leads team to identify the most critical aspects of a problem, while guiding toward business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required, with an ability to decide and act without the total picture.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and opportunity identification by leveraging qualitative and quantitative skills. Leads team to effective and efficient technical capability usage, regardless of context.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions, including how NPD helps address clients' problems.
• Client Management: Inspire client confidence through recognition of specialization, and timely and reliable execution. Develop stakeholder management plans to align priorities, while addressing support and resistance.
• Communication and Presence: Leads composition of complete deliverables and other written communication. Demonstrates an ability to communicate verbally in a wide range of complex scenarios, up to senior management levels.
• Teamwork: Motivates medium size teams or key workstreams on large engagements to produce superior quality deliverables, while creating an open collaboration environment for all levels, with a will to win attitude. As the subject matter expert on project teams, provide on-the-job training on how to more effectively execute NPD projects.
• Commercial Orientation: Ability to identify strong opportunities to leverage NPD, including identification of cross-sell opportunities beyond direct project work. Partner with broader Data & Services teammates on contracting activities, leveraging knowledge of Data & Services capabilities and how they fit together to create relevant solutions for clients.
• Leadership: Instill a sense of urgency, ownership, and empowerment, while encouraging thoughtful risk taking among leaders at all levels. Structures work so it aligns with team members' goals and motivators.
• Integrity: Models Mastercard's values of honesty and integrity. Follows through on commitments and helps others do the same.
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
• Undergraduate or master's degree
• Proven ability in new product development, and expert knowledge of NPD techniques
• Experience in a consulting organization as a consultant is a bonus
• Experience directly managing multiple people across multiple projects
• Experience as a mentor
• Exceptional analytical and quantitative problem-solving skills, and ability to structure analyses to form data-driven solutions to ambiguous client challenges
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s)
• Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts, and inspire confidence in Mastercard Advisors as a sought-after partner
• Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resources
• Advanced Word, Excel, and PowerPoint skills required
• Candidates must be eligible to work in the country of which they are applying for a position in, and must be eligible to apply for travel visas as required by travel needs

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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