Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior People Specialist Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Overview:
• Supports and manages People and Capability initiatives and projects including workforce planning, rewards, employee engagement and training
• Manages timely coordination and execution of day-to-day People and Capability activities by working with key stakeholders across the business
• Creates reports to support People and Capability program recommendations and track costs and performance of programs
• Leads crucial People and Capability activities including new hire orientation, off boarding, maintaining employee records, and visa coordination
• Partners with employees, managers and leaders across Business Units, markets, or regions to develop and deploy People and Capability best practices
• Conducts analysis of People and Capability metrics and summarizes findings and implications
Role:
• Accountable for first line support and providing an exceptional customer experience for employees in connection with HR services and COEs
• Responsible for process excellence and continuous transformation improvements
• Resolve complex issues regarding HR inquiries.
• Complete simple to complex special projects, as needed.
• Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion.
• Manage confidential data in a professional manner and according to MasterCard confidentiality requirements.
• Accountable of regional projects for benefit administration, process implementation, and compliance
• Independently identify process improvements and participate in the implementation of improvements.
• Ensure that the company works within the guidelines of each country it exists in to support legal, ethical, and jurisdiction limitations.
• Develop knowledge, skills, and understanding of the region / country it supports by participating in knowledge sharing activities with other members of the team.
All About You:
• Strong experience in Human Resources Operations, Analytics and project Management across Asia Pacific
• Knowledge of relevant HR policies and practices.
• Ability to work under pressure and multi-tasking with efficiency and accuracy, Sense of urgency with a drive for results, accuracy and thoroughness, Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility, Strong interpersonal skills.
• Excellent oral and written communications skills
• Strong problem solving and troubleshooting skills
• Work effectively in dynamic, time-sensitive, high-volume environment, Results-oriented, strong follow-through skills
• Demonstrated advanced knowledge of data tools (e.g. excel) and operations processes for answering inquiries and identifying systems improvement
• Experience making informed process improvement observations utilizing technical and analytical skills
• Create or implement centralized and standardized HR processes to align with colleagues across the region
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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