Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Specialist, Product Management Overview• Mastercard Loyalty Solutions provide a range of cutting edge products and services for our customers to create compelling card propositions that drive the acquisition of new cardholders and then ensure a positive and long-term relationship with them.
• Our propositions range from Benefits programmes which protect cardholders and make their day to day lives easier, to a comprehensive and flexible Rewards platform.
• The individual will be responsible for the overall management, coordination and delivery of Cardholder Protection Services including insurance products, assistance benefits and lifestyle services within the Asia Pacific Region.
• Do you enjoy a fast paced and dynamic environment working on a diverse range of activities?
• Have you worked across a number of different countries and stakeholder groups?
Role
• Support with product development and maintenance for all products and services managed within the cardholder services team (part of Loyalty Solution) for AP region.
• Key areas of focus will be Insurance, Assistance services and other lifestyle or travel benefits
• Support with Digital enablement to drive automation and improve CX
• The role will support in managing partners and vendors including performance management, payments, project and activity tracking for commercialization either on core, optional or fee-based basis.
• Bring new products to market by analyzing consumer needs and market trend from an ROI perspective; and using a data driven approach to identify opportunities for differentiation
• Support the sales team with solution assessment and providing inputs for customer proposals
• Strong engagement and collaboration across key internal stakeholders on product and sales support, market readiness and jurisdiction reviews as needed.
• Achieve operational excellence by ensuring existing products and programs follow through the defined process maps and product development processes.
All About You
• Strong experience in a dynamic product management role
• Experience in CVP design and development, with good understanding of product marketing concepts
• Knowledge of insurance products and underwriting preferred
• Experience in managing products through the product lifecycle, with new product development experience a plus.
• Effective Communication Skills – Strong written and verbal communication skills and the ability to effectively communicate to many audiences
• Relevant industry experience; Cards / Payments / In=surance industry experience is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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