Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Technical Program Manager • The Cryptographic Security Program consists of a global Mastercard team that designs, builds, and supports service platforms that provide cryptographic, key management and EMV certificate management functions utilized by global Mastercard application teams.• Cryptographic Security has roadmap plans to re-architect legacy platforms and build new service-oriented platforms that are scalable, highly available, and built with continuous delivery implementations.
• The Technical Program Manager will work with the Key Management Portal (KMP) team, managing projects within the program where KMP co-works with other program teams to deliver large-scale solutions. They will work internally to facilitate the Scrum agile processes and drive the organisational lean-agile transformation.
Roles
As a Senior technical Program Manager at Mastercard, you are expected to carry out the following general duties:
Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays
Secure resources, scopes efforts, outlines priorities and establishes delivery milestones
Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions
Looked to as first point of contact for projects. Can communicate with more senior staff with confidence. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides right information and associated data about the state of the project to the right audience at the right time. Builds consensus and documents decisions. Communications do not require interpretation/follow-up clarifications to understand. Runs effective meetings
Has experience in and understands industry technologies. Understands their program, product, or Technology domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team's services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details
Program strategy defined. Delivers independently but will occasionally seek direction from peers/managers
Nurtures good working relationships with engineers, managers, and peers
Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements
Within the Cryptographic Security program, you are also responsible for:
Facilitating team Scrum ceremonies as Scrummaster across the distributed team's members (normal Dublin working hours) and compiling agile metrics to drive insights and actions across the team
Developing and maintaining comprehensive project plans, timelines, and resource allocations in the context of complex dependencies within Mastercard shared services
Contributing to the development and execution of the overall program strategy and leading the team's involvement in SAFe agile planning across a number of closely inter-related and co-working teams.
Monitoring key performance indicators and implement continuous improvement initiatives.
All About You
Extensive experience managing enterprise software projects, and being able to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects
Able to manage multiple projects simultaneously across different teams and with interlocking dependencies.
Scrummaster experience with distributed teams, ideally with certification. Experience with SAFe framework.
Detail-oriented, proactive, and able to handle multiple high-priority demands while driving consistent results
Collaborative, communicative and engaged with team discussions; asking questions, mentoring juniors, and raising standards.
Clear and concise verbal and written communication
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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