CRM Product Owner Job Listing at Medical Mutual in Brooklyn, OH (Job ID 2300584)

Description

Note, this position has a hybrid work schedule in Brooklyn, OH.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Responsibilities

CRM Product Owner II

The Product Owner will lead the development and delivery of an Enterprise CRM platform for the Company. This role collaborates closely with project leadership, technical experts, functional business areas, and vendor partners to identify, design, and prioritize deliverables in alignment with the overarching strategy. The Product Owner maintains an ongoing dialogue with the leadership team and internal/external stakeholders, ensuring seamless collaboration and project alignment.

·         Collaborates closely with the CRM project leadership, technical teams, functional area leaders, and various stakeholders to refine the CRM strategy, articulate the product vision, and define scope.

·         Leads interactive sessions with functional business areas to gather, refine, and validate business requirements. Prioritizes the requirements backlog based on operational impact and overall business value, and in alignment with the project scope.

·         Works closely with project team, project management office, and change management teams to establish and manage project timelines, milestones, communications, and training plans, ensuring timely achievement of goals and effective organizational adoption.

·         With limited direction, translates business requirements into well-defined features and user stories, complete with detailed acceptance criteria.

·         Actively participates in agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more.

·         Communicates issues, solutions, and updates to cross-functional team members.

·         Performs other duties as assigned.

Senior CRM Product Owner

The Product Owner will lead the development and delivery of an Enterprise CRM platform for the Company. This role collaborates closely with project leadership, technical experts, functional business areas, and vendor partners to identify, design, and prioritize deliverables in alignment with the overarching strategy. The Product Owner maintains an ongoing dialogue with the leadership team and internal/external stakeholders, ensuring seamless collaboration and project alignment.

·         Collaborates closely with the CRM project leadership, technical teams, functional area leaders, and various stakeholders to refine the CRM strategy, articulate the product vision, and define scope.

·         Leads interactive sessions with functional business areas to gather, refine, and validate business requirements. Prioritizes the requirements backlog based on operational impact and overall business value, and in alignment with the project scope.

·         Works closely with project team, project management office, and change management teams to establish and manage project timelines, milestones, communications, and training plans, ensuring timely achievement of goals and effective organizational adoption.

·         Independently translates business requirements into well-defined features and user stories, complete with detailed acceptance criteria.

·         Actively participates in agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more.

·         Communicates issues, solutions, and updates to cross-functional team members.

·         Helps train and mentor other Product Owner team members.

·         Performs other duties as assigned.

Lead CRM Product Owner

The Product Owner will lead the development and delivery of an Enterprise CRM platform for the Company. This role collaborates closely with project leadership, technical experts, functional business areas, and vendor partners to identify, design, and prioritize deliverables in alignment with the overarching strategy. The Product Owner maintains an ongoing dialogue with the leadership team and internal/external stakeholders, ensuring seamless collaboration and project alignment.

·         Leads CRM team collaboration with the CRM project leadership, technical teams, functional area leaders, and various stakeholders to refine the CRM strategy, articulate the product vision, and define scope.

·         Leads interactive sessions with functional business areas to gather, refine, and validate business requirements. Prioritizes the requirements backlog based on operational impact and overall business value, and in alignment with the project scope.

·         Works closely with project team, project management office, and change management teams to establish and manage project timelines, milestones, communications, and training plans, ensuring timely achievement of goals and effective organizational adoption.

·         Independently translates business requirements into well-defined features and user stories, complete with detailed acceptance criteria.

·         Actively participates in agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more.

·         Proactively identifies opportunities to improve  issues and implements solutions to, cross-functional team members.

·         Leads training and mentors other Product Owner team members. Acts as a subject matter expert for the team.

·         Performs other duties as assigned.

Qualifications

CRM Product Owner II

·         Bachelor's degree in Business Administration, Information Technology, or related field. Master's Degree or MBA is considered beneficial.

·         Three or more years' experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within a healthcare payer organization.

·         Experience working in an Agile development environment, with demonstrated leadership in managing multiple products or large-scale initiatives.

·         Proven expertise working with and influencing stakeholders to understand business goals and make conscientious decisions in alignment with strategy.

·         Experience influencing cross-functional teams and managing stakeholders, including senior project leadership and vendor partners.

·         Project Management Professional (PMP) or similar industry recognized certification preferred.

·         Certified Scrum Product Owner (CSPO) or equivalent certification preferred.

·         Strategic thinking and problem-solving abilities, with the ability to synthesize complex information and provide actionable recommendations.

·         Knowledge of Enterprise Customer Relationship Management (CRM) platforms.

·         Understanding of various product management techniques.

·         Knowledge of project management and process improvement methodologies, including Agile and Scrum.

·         Knowledge of health insurance operations.

·         Strong communication and presentation skills, with the ability to convey complex ideas clearly and effectively. Including strong proficiency with PowerPoint and Word.

·         Ability to work with limited guidance and collaboratively with various areas of the organization.

Senior CRM Product Owner

·         Bachelor's degree in Business Administration, Information Technology, or related field. Master's Degree or MBA is considered beneficial.

·         Five or more years' experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within a healthcare payer organization.

·         Significant experience working in an Agile development environment, with demonstrated leadership in managing multiple products or large-scale initiatives.

·         Proven expertise working with and influencing stakeholders to understand business goals and make conscientious decisions in alignment with strategy.

·         Five or more years of experience influencing cross-functional teams and managing stakeholders, including senior project leadership and vendor partners.

·         Project Management Professional (PMP) or similar industry recognized certification preferred.

·         Certified Scrum Product Owner (CSPO) or equivalent certification preferred.

·         Strong strategic thinking and problem-solving abilities, with the ability to synthesize complex information and provide actionable recommendations.

·         Knowledge of Enterprise Customer Relationship Management (CRM) platforms.

·         Deep understanding of various product management techniques.

·         Knowledge of project management and process improvement methodologies, including Agile and Scrum.

·         Knowledge of health insurance operations.

·         Exceptional communication and presentation skills, with the ability to convey complex ideas clearly and effectively. Including strong proficiency with PowerPoint and Word.

·         Ability to work with limited guidance and collaboratively with various areas of the organization.

Lead CRM Product Owner

·         Bachelor's degree in Business Administration, Information Technology, or related field. Master's Degree or MBA is considered beneficial.

·         Seven or more years' experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within a healthcare payer organization.

·         Significant experience working in an Agile development environment, with demonstrated leadership in managing multiple products or large-scale initiatives.

·         Proven expertise working with and influencing stakeholders to understand business goals and make conscientious decisions in alignment with strategy.

·         Six or more years of experience influencing cross-functional teams and managing stakeholders, including senior project leadership and vendor partners.

·         Project Management Professional (PMP) or similar industry recognized certification preferred.

·         Certified Scrum Product Owner (CSPO) or equivalent certification preferred.

·         Strong strategic thinking and problem-solving abilities, with the ability to synthesize complex information and provide actionable recommendations.

·         Knowledge of Enterprise Customer Relationship Management (CRM) platforms.

·         Deep understanding of various product management techniques.

·         Knowledge of project management and process improvement methodologies, including Agile and Scrum.

·         Knowledge of health insurance operations.

·         Exceptional communication and presentation skills, with the ability to convey complex ideas clearly and effectively. Including strong proficiency with PowerPoint and Word.

·         Ability to work with limited guidance and collaboratively with various areas of the organization.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.