Description
General Summary of Position
MedStar Union Memorial Hospital is looking for an Office Coordinator for the Ambulatory- Psychology Clinic.
The Office Coordinator plans, organizes, and coordinates various department activities, functions, programs, or events. Performs diversified administrative duties such as typing, scheduling appointments, record keeping, database administration, etc. Maintains statistical data and distribution as required. May coordinate the day-to-day administration of the department and interfaces with staff and public.
Primary Duties
Answers telephone, screens and routes calls, takes messages and provides prompt and appropriate assistance to callers. Resolves problems/issues or directs callers to appropriate resources. Picks up, opens and routes incoming mail and distributes correspondence and other material. Receives deliveries. May be required to transcribe minutes and take dictation. Performs all duties in timely, accurate and confidential manner.
Arranges/schedules meetings, conferences, seminars, and other related activities for the department and supervisor. Maintains appointment calendars for assigned staff.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
Investigates and resolves problems within scope of authority. Takes initiative to determine appropriate action and resolution of various day-to-day matters, issues and projects within scope of authority. Exercises independent judgment with respect to real and potential problems and brings such matters to the attention of appropriate party with recommended action, when appropriate.
Manages the administrative function of the department. Plans, organizes and coordinates special projects, programs and/or events for the department. Coordinates the work of office staff with responsibility for workflow and outcome. Resolves problems to ensure efficient operation of the office. Collects and maintains statistics as needed.
May assist in the selection, training, orienting and assignment of department staff. May assist with development of standards of performance management planning. May initiate or make recommendations for personnel actions. Maintains personnel records including licenses if applicable and prepares and submits personnel forms and processes job actions. Prepares and submits weekly payroll data sheets, collects and distributes payroll checks and resolves payroll issues within the department.
Monitors and orders supplies and requests maintenance of office equipment. Monitors work order request and acts as liaison with vendors and negotiates and resolves problems/issues. Recommends equipment replacement as needed and researches replacement options. Obtains/maintains contracts with maintenance/repair companies.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.
Participates in multidisciplinary quality and service improvement teams.
Processes check requests, travel requests, invoices, billing and purchase orders. Prepares weekly or monthly statistical reports of charges to department budget and investigate variances. Maintains accurate database and filing systems for the department.
Qualifications
High School Diploma or GED equivalent, Required.
Associate's degree and business courses, Preferred.
Administrative/secretarial training, Preferred.
3-4 years Administrative/secretarial experience; transcription experience, Required.
Medical office, hospital or ambulatory setting, Preferred.
Strong working knowledge of Microsoft Word, Excel, and Access software applications.
Excellent verbal and written communication skills.
Good problem solving, customer service and time management skills.
Transcription skills may be required.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
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