Description
General Summary of Position
Job Summary:
MedStar Health is looking for a Supervisor of Operations to join our MedStar Health Urgent Care (MHUC) team! We are looking for someone with Excellent customer service / patient interaction skills; computers and electronic medical record skills and ability to function in a variable multi-specialty clinical setting.
The Supervisor of Operations will Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice location. Coordinates patient scheduling registration and managing patient overflow. Oversees daily functions of assigned staff. Responsible for management of supplies, customer service and service recovery, and daily operations workflow
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
Assists in the selection, training, orienting, and assignment of department contact center staff. Coordinates refresher training sessions related to new processes or tools on site. Acts as a backup resource for administrative positions for the contact center, including assisting with all Access Specialists duties and responsibilities when staffing issues arise. Acts as Site leader when Manager of Operations is off site. Prepares and submits weekly payroll data sheets, collects, and distributes payroll checks and resolves payroll issues when needed. Prepares associate work schedules and arranges for adequate coverage to maintain optimum patient service. Manages staff time off requests. Maintains personnel records and prepares and submits personnel forms. May initiate or make recommendations for personnel actions.
Analyzes supply usage, maintains working supply knowledge, and oversees ordering and maintenance of office and clinical supplies within the site. Assists in the development of department goals, objectives, policies, and procedures. Ensures, monitors, and reinforces compliance with hospital/facility policies and procedures and governmental and accreditation regulations. Recommends new or modified policies to reduce costs and / or improve staff performance.
Analyzes phone center productivity reports and supervises the daily activities of the call center staff to meet customer needs responsively. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees, and represents MedStar Health in community outreach efforts as appropriate. Works collaboratively with supervisors at MedStar entities to ensure provider schedules are current. Oversees communication with late and no-show patients.
Qualifications:
Bachelor's degree.
3-4 years Progressively increasing job-related experience.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
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