Patient Svc Representative Job Listing at Mercy in St. Louis, MO (Job ID 936213)

Description

Full Time, Day Shift 

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

Performs all secretarial duties for physicians office. Assists with special projects as needed. Reporting Office Administrator of the physicians practice. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

1 Safety/Risk Managementa. Handles and maintains all files, reports and fiscal data in a confidential manner; processes records requests.b. Keeps work areas neat and clean.

2 Coordination of Servicesa. Enters registration into the computer within 24 hours.b. Process dictation accurately and in a timely manner.c. Responsibly mails patient documentation to physicians and others as authorized.

3 Complex Aspectsa. Screens phone calls and answers questions; prioritizes and relay phone messages.b. Offers additional assistance before concluding an interaction.c. Obtains insurance pre-certification when necessary; is able to answer questionsregarding insurance eligibility.d. Keeps accurate monthly logs and statistics as directed.e. Completes charge audits when requested.f. Completes special projects specific to job.

4 Primary Aspectsa. Schedules patient appointments in a timely and efficient manner.b. Seeks assistance from others when scheduling difficulties occur.c. Notifies supervisor for greater than 2 day scheduling turn-around.d. Provides physicians with daily copy of schedule and updates physician when changes occur.e. Responds to identified/expressed need in a prompt and courteous manner.f. Picks-up and distributes mail expediently and appropriately; maintains strict confidentiality.g. Obtains complete registration information for new patients.h. Processes all accounts payable in a timely manner.i. Maintains files and records in an organized fashion and keeps information current.j. Processes typing projects including meeting minutes accurately and in a timely manner.k. Maintains inventory of office supplies.l. Presents neat and clean appearance, appropriate for professional health care environment in accordance with hospital and specific policy.

5 Communication Managementa. Maintains open communication with physicians at all times.b. Acknowledges individuals in a prompt and courteous manner, making them feel welcome to the physicans office. Communications are courteous, utilizing appropriate statements in a pleasant tone of voice.d. Focuses attention and communication on the individual being served.e. Demonstrates congruency between verbal and nonverbal communication.

6 Technologya. Understand applications and effectively uses hospital and department computer system.b. Enters, saves, prints and retrieves information from systems.c. Maintains the printer for proper working order. Loads different forms for different department activity reports.d. Uses designated equipment effectively, skillfully, and efficiently. Requestsmaintenance as needed.
Qualifications:

• MINIMUM REQUIRED
  • Education: High school diploma or equivalent required.
  • Licensure:Experience: Minimum of 1 year medical clerical experience required.
  • Other skills & knowledge:(skills, knowledge, abilities)Proficiency in computers, Microsoft Office and dictating equipment required. Excellent customer service skills required. Strong oral and written communication skills required and must be able to interact with customers of all ages. Must be able to deal with all customers in a tactful and pleasant manner. Must have typing skill of 55-60 wpm. Must know medical terminology.
  • Physical Requirements:
    • Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
    • Position requires prolonged standing and walking during each shift. 
    • Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.